Office of Operations
21st Century Operations Using 21st Century Technologies

ACKNOWLEDGEMENTS

PRINCIPLE AUTHORS
Kevin Luten
UrbanTrans Consultants
Katherine Binning
Parsons Brinckerhoff
Deborah Driver
UrbanTrans Consultants
Tanisha Hall
UrbanTrans Consultants
Eric Schreffler
ESTC

WITH CONTRIBUTIONS FROM
Stuart Anderson, UrbanTrans Consultants
Fox Chung, UrbanTrans Consultants
Joddie Gray, UrbanTrans Consultants
Justin Schor, UrbanTrans Consultants
David Ungemah, UrbanTrans Consultants
Tad Widby, Parsons Brinckerhoff
Tammy Wisco, Parsons Brinckerhoff

FOR ADDITIONAL INFORMATION:
Association for Commuter Transportation
PO Box 15542
Washington, DC 20003-0542
202.393.3497 • 678.244.4151 (fax)
act@act-hq.com
www.actweb.org

Office of Operations