Appendix A. Summary of 2020 Traffic Incident Management Capability Maturity Self-Assessment Results
Table 12. 2020 Traffic Incident Management Capability Maturity Self-Assessment scores.
| Question |
Mean Score |
Change from Baseline (%) |
Percent Scoring 3 or Higher |
| Baseline |
2020 |
Baseline |
2020 |
| Strategic |
| 1. Is there a formal Traffic Incident Management (TIM) program that is supported by a multidiscipline, multi-agency team or task force, which meets regularly to discuss and plan for TIM activities? |
2.9 |
3.1 |
7.3 |
66.3 |
81.1 |
| 2. Are all disciplines represented and key agencies participating in on-going TIM enhancement activities/efforts? |
2.9 |
3.1 |
9.8 |
66.3 |
84.4 |
| 3. Is there a full-time position within at least one of the participating agencies with responsibility for coordinating the TIM program as their primary job function? |
2.8 |
3.0 |
9.5 |
52.6 |
64.6 |
| 4. Is planning to support TIM activities, including regular needs assessments, done across and among participating agencies? |
2.7 |
2.9 |
8.9 |
55.8 |
70.7 |
| 5. Are funds available for TIM activities? |
2.4 |
3.0 |
23.0 |
40.0 |
67.7 |
| 6. Have stakeholders in the region participated in a second Strategic Highway Research Program (SHRP2) National TIM Responder Training Program, or equivalent, Train-the-Trainer (TtT) session and are they actively training others? |
2.5 |
2.8 |
8.9 |
47.4 |
64.6 |
| 7. Is the SHRP2 TIM Responder Training being conducted in a multidiscipline setting? |
3.0 |
3.0 |
2.4 |
66.3 |
66.7 |
| 8. Has the SHRP2 TIM Responder Training, or equivalent, been incorporated into the State or local academy and/or technical college curriculums? |
1.8 |
2.4 |
34.7 |
10.5 |
36.4 |
| 9. Does the TIM program conduct multidiscipline, multi-agency after-action reviews (AARs)? |
2.6 |
2.8 |
8.8 |
45.3 |
61.6 |
| 10. Is Roadway Clearance Time (RCT) measured and used by your agency? The Federal Highway Administration (FHWA) defines RCT as the “time between first recordable awareness of an incident by a responsible agency and first confirmation that all lanes are available for traffic flow.” |
2.5 |
2.7 |
8.1 |
53.7 |
63.6 |
| 11. Which of the following data collection and analysis practices best align with your region for RCT? |
2.6 |
2.4 |
-8.5 |
53.7 |
49.5 |
| 12. Has the TIM program established performance targets for RCT? |
2.2 |
2.5 |
12.5 |
33.7 |
50.5 |
| 13. How does your agency use RCT performance data to influence your TIM operations? |
2.2 |
2.4 |
9.0 |
35.8 |
54.5 |
| 14. Is Incident Clearance Time (ICT) measured and used by your agency? FHWA defines ICT as the “time between the first recordable awareness of the incident and the time at which the last responder has left the scene.” |
2.4 |
2.6 |
7.1 |
49.5 |
57.6 |
| 15. Which of the following data collection and analysis practice best aligns with your region for ICT? |
2.6 |
2.4 |
-10.4 |
53.7 |
48.5 |
| 16. Has the TIM program established performance targets for ICT? |
2.2 |
2.1 |
-1.8 |
33.7 |
36.4 |
| 17. How does your agency use ICT performance data to influence your TIM operations? |
2.2 |
2.3 |
1.8 |
35.8 |
47.5 |
| 18. Is the number of Secondary Crashes being measured and used? FHWA defines Secondary Crashes as the “number of unplanned crashes beginning with the time of detection of the primary crash where a collision occurs either a) within the incident scene or b) within the queue, including the opposite direction, resulting from the original incident.” |
1.9 |
2.3 |
22.8 |
31.6 |
55.6 |
| 19. How is data for the number of Secondary Crashes collected? |
1.9 |
2.3 |
22.2 |
29.5 |
49.5 |
| 20. Has the TIM program established performance targets for a reduction in the number of Secondary Crashes? |
1.4 |
1.6 |
16.5 |
10.5 |
15.2 |
| 21. How does your agency use Secondary Crash performance data to influence your TIM operations? |
2.2 |
1.9 |
-14.6 |
35.8 |
29.3 |
| Tactical |
| 22. Is an Authority Removal Law in place? |
3.0 |
3.3 |
7.9 |
73.7 |
80.8 |
| 23. Is a Driver Removal Law in place? |
2.9 |
3.0 |
3.7 |
72.6 |
78.8 |
| 24. What activities are in place to outreach to and educate responders and the public about the value of TIM laws in place as well as the overall goals and benefits of TIM? |
2.4 |
2.7 |
15.8 |
46.3 |
71.7 |
| 25. Is there a Safety Service Patrol program in place for incident and emergency response? |
3.1 |
3.3 |
7.6 |
74.7 |
81.8 |
| 26. What level of coverage does the Safety Service Patrol program provide? |
2.9 |
3.1 |
7.8 |
74.7 |
77.8 |
| 27. Are temporary traffic control (TTC) devices (e.g., cones, advanced warning signs, etc.) pre-staged in the region to facilitate timely response? |
2.6 |
2.9 |
10.5 |
52.6 |
68.7 |
| 28. Do towing and recovery procedures/rotation list policies deploy resources based on type/severity of incident? |
3.1 |
3.3 |
4.6 |
74.7 |
83.8 |
| 29. Do towing and recovery procedures/rotation list policies include company/operator qualifications, equipment requirements, and/or training requirements? |
2.8 |
3.1 |
10.6 |
63.2 |
75.8 |
| 30. Do towing and recovery procedures/rotation list policies include penalties for non-compliance of response criteria? |
2.5 |
2.9 |
16.5 |
55.8 |
66.7 |
| 31. For incidents involving a fatality, is there a procedure in place for early notification and timely response of the Medical Examiner? |
2.9 |
3.3 |
12.4 |
66.3 |
82.8 |
| 32. For incidents involving a fatality, is there a procedure for the removal of the deceased prior to Medical Examiner arrival? |
2.1 |
2.7 |
29.9 |
66.3 |
54.5 |
| 33. Are there procedures in place for expedited crash investigations? |
2.7 |
2.8 |
4.6 |
51.6 |
64.6 |
| 34. Do TIM responders routinely utilize temporary traffic control devices to provide traffic control for the three incident classifications (minor, intermediate, major) in compliance with the Manual on Uniform Traffic Control Devices (MUTCD)? |
2.8 |
3.1 |
10.7 |
61.1 |
78.8 |
| 35. Do TIM responders routinely utilize traffic control procedures to provide back of traffic queue warning to approaching motorists? |
2.7 |
3.0 |
7.8 |
63.2 |
74.7 |
| 36. Is there a mutually understood procedure/guideline in place for safe vehicle positioning? |
2.9 |
3.2 |
10.7 |
63.2 |
82.8 |
| 37. Are there mutually understood procedures/guidelines in place for use of emergency-vehicle lighting? |
2.7 |
2.9 |
8.0 |
63.2 |
69.7 |
| 38. Are TIM responders following high-visibility safety apparel requirements as outlined in the MUTCD? |
3.3 |
3.4 |
4.6 |
63.2 |
91.9 |
| Support |
| 39. Is TIM video captured via Traffic Management Centers (TMC) and/or public safety CAD systems and is it shared with other disciplines for real-time operational purposes? |
2.8 |
2.9 |
2.1 |
68.4 |
76.8 |
| 40. Are there policies or procedures in place for signal timing changes to support traffic management during incident response? |
2.2 |
2.4 |
10.2 |
33.7 |
44.4 |
| 41. Are there pre-planned detour and/or alternate routes identified and shared between TIM stakeholders? |
2.6 |
2.8 |
6.2 |
58.9 |
61.6 |
Note: The numbers in this table demonstrate general patterns, and have been rounded for ease of communication.
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