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21st Century Operations Using 21st Century Technologies
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Bridging the Communications Gap in Understanding Road Usage Charges

Foreword

The Federal Highway Administration (FHWA) Office of Operations (HOP) sponsored this study to help assess how insights about road usage charge (RUC) mechanisms are being communicated and how information can best be disseminated. Eleven RUC pilots were awarded under the auspices of Federal grants that were made by the United States Department of Transportation (USDOT) in accordance of the requirements of Section 6020 of the Fixing America's (FAST) Act. Grant funding was awarded to conduct pilots under the Surface Transportation System Funding Alternatives Program (STSFA). This report reviews the outreach, education, and public awareness techniques used by the state pilot projects. This study focuses specifically on the communications and outreach efforts, not on the pilots themselves.

Notice

This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The U.S. Government assumes no liability for the use of the information contained in this document.

Except for the statutes and regulations cited, the contents of this document do not have the force and effect of law and are not meant to bind the public in any way. This document is intended only to provide information to the public regarding existing requirements under the law or agency policies. Compliance with the applicable statutes and regulations is required.

The U.S. Government does not endorse products or manufacturers. Trademarks or manufacturers' names appear in this report only because they are considered essential to the objective of the document.

Quality Assurance Statement

The FHWA provides high-quality information to serve Government, industry, and the public in a manner that promotes public understanding. Standards and policies are used to ensure and maximize the quality, objectivity, utility, and integrity of its information. FHWA periodically reviews quality issues and adjusts its programs and processes for continuous quality improvement.