2019 Traffic Incident Management Capability Maturity Self-Assessment National Analysis Report

1. Report No.

FHWA-HOP-20-007

4. Title and Subtitle

2019 Traffic Incident Management Capability Maturity Self-Assessment National Analysis Report

7. Author(s)

Rebecca Brewster, Lauren Delich

9. Performing Organization Name and Address

American Transportation Research Institute
2060 Franklin Way, SE, Suite 201
Marietta, GA 30067

Leidos
11251 Roger Bacon Drive
Reston, VA 20190

12. Sponsoring Agency Name and Address

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

15. Supplementary Notes

Paul Jodoin, Traffic Incident Management Program Manager, served as the TOCOR for this task.

16. Abstract

This report presents a summary of the 2019 Traffic Incident Management Capability Maturity Self-Assessments (TIM CM SA) completed by transportation personnel from 94 locations across the country between June and September, 2019. There are 55 scored questions in the TIM CM SA that are grouped into three sections: Strategic, Tactical, and Support. The initial assessments completed in 2003, 2004, and 2005 (78 in total) continue to be used as the Baseline scores, although it should be noted that the Baseline scores are recalibrated each year that a major revision to the TIM CM SA is completed (2007, 2011, and 2015).

The 2019 overall TIM CM SA score was 73.3 percent (out of a possible 100 percent), representing a 44.6 percent increase over the Baseline.

17. Key Words

traffic incident management, TIM, capability maturity, strategic, tactical, support, self-assessment

19. Security Classification (of this report)

Unclassified