Office of Operations
21st Century Operations Using 21st Century Technologies

Organizing for TSMO
Case Study 12: Border Crossings

Technical Report Documentation Page

1. Report No.
2. Government Accession No. 3. Recipient's Catalog No.
4. Title and Subtitle

Organizing for TSMO - Case Study 12: Border Crossings

5. Report Date

July 19, 2019

6. Performing Organization Code:
7. Author(s)

Olivia R. Brey, Charles R. Lattimer

8. Performing Organization Report No.
9. Performing Organization Name and Address

Atkins North America, Inc.
482 South Keller Rd.
Orlando, FL 32810

10. Work Unit No.
11. Contract or Grant No.


12. Sponsoring Agency Name and Address

United States Department of Transportation
Federal Highway Administration
1200 New Jersey Ave. SE
Washington, DC 20590

13. Type of Report and Period Covered
14. Sponsoring Agency Code


15. Supplementary Notes

Joseph Gregory (FHWA - HOTM)

16. Abstract

Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for reliability. This case study focuses on how applying TSMO to border crossing operations can improve operations and help reduce challenges faced by agencies. Two agencies with mature border crossing and TSMO programs were interviewed: Whatcom Council of Governments (WCOG) and Niagara International Transportation Technology Coalition (NITTEC). Each agency provided information on how they managed border crossing challenges, their lessons learned, and the next steps to continually improve these efforts.

17. Key Words

Capability Maturity Model, Transportation Systems Management and Operations, reliability, border crossing

18. Distribution Statement

No restrictions. This document is available to the public through the National Technical Information Service, Springfield, VA 22161.

19. Security Classification (of this report)


20. Security Classification (of this page)


21. No of Pages


22. Price
Form DOT F 1700.7 (8-72)
Reproduction of completed page authorized
Office of Operations