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21st Century Operations Using 21st Century Technologies

Organizing for TSMO
Case Study 6: Collaboration - Partnering for Traffic Incident Management

Technical Report Documentation Page

1. Report No.


2. Government Accession No. 3. Recipient's Catalog No.
4. Title and Subtitle

Organizing for TSMO - Case Study 6: Collaboration - Partnering for Traffic Incident Management

5. Report Date

July 19, 2019

6. Performing Organization Code:
7. Author(s)

Lacey Atkins, Olivia R. Brey, Austin Hoekstra, Charles R. Lattimer

8. Performing Organization Report No.
9. Performing Organization Name and Address

Atkins North America, Inc.
482 South Keller Rd.
Orlando, FL 32810

10. Work Unit No.
11. Contract or Grant No.


12. Sponsoring Agency Name and Address

United States Department of Transportation
Federal Highway Administration
1200 New Jersey Ave. SE
Washington, DC 20590

13. Type of Report and Period Covered
14. Sponsoring Agency Code


15. Supplementary Notes

Joseph Gregory (FHWA - HOTM)

16. Abstract

Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on the collaboration dimension of the capability maturity model assessment when collaborating with first responders for traffic incident management (TIM) programs. Five agencies that frequently collaborate with first responders to improve safety and mobility were interviewed: the AZTech partnership, the Georgia Department of Transportation (GDOT), the Transportation Operations Coordinating Committee (TRANSCOM), the Tennessee Department of Transportation (TDOT), and the Maryland Department of Transportation State Highway Administration (MDOT SHA). Each agency provided information on how they collaborated with first responders, their lessons learned, and the next steps to continually improve these efforts.

17. Key Words

Capability Maturity Model, Transportation Systems Management and Operations, reliability

18. Distribution Statement

No restrictions. This document is available to the public through the National Technical Information Service, Springfield, VA 22161.

19. Security Classification (of this report)


20. Security Classification (of this page)


21. No of Pages


22. Price
Form DOT F 1700.7 (8-72)
Reproduction of completed page authorized
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