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Organizing for TSMO
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| 1. Report No.
FHWA-HOP-19-063 |
2. Government Accession No. | 3. Recipient's Catalog No. | |
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| 4. Title and Subtitle Organizing for TSMO - Case Study 01: Business Processes |
5. Report Date July 2019 |
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| 6. Performing Organization Code: | |||
| 7. Author(s) Lacey Atkins, Olivia R. Brey, Austin Hoekstra, Charles R. Lattimer |
8. Performing Organization Report No. | ||
| 9. Performing Organization Name and Address
Atkins North America, Inc. |
10. Work Unit No. | ||
| 11. Contract or Grant No. DTFH6116D00048/0001 |
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| 12. Sponsoring Agency Name and Address
United States Department of Transportation |
13. Type of Report and Period Covered | ||
| 14. Sponsoring Agency Code HOP |
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| 15. Supplementary Notes Joseph Gregory (FHWA - HOTM) |
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| 16. Abstract Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on business processes. Four agencies with mature business processes were interviewed: Florida Department of Transportation District 5 (FDOT D5), Iowa Department of Transportation (IowaDOT), Maricopa Association of Governments (MAG), and North Central Texas Council of Government (NCTCOG). Each agency provided information on how they improved their business processes, challenges, lessons learned, and the next steps to continually improve this dimension. |
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| 17. Key Words Capability Maturity Model, Transportation Systems Management and Operations, reliability, business processes, case study, lessons learned |
18. Distribution Statement No restrictions. This document is available to the public through the National Technical Information Service, Springfield, VA 22161. http://www.ntis.gov |
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| 19. Security Classification (of this report) Unclassified |
20. Security Classification (of this page) Unclassified |
21. No of Pages 32 |
22. Price |
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United States Department of Transportation - Federal Highway Administration |
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