Office of Operations
21st Century Operations Using 21st Century Technologies

United States - European Commission Urban Freight Twinning Initiative: Compendium of Project Summaries, Volume II
Overview of 2018-2019 International Urban Freight Roundtables

Development of a Digital Platform to Better Facilitate On-Demand Delivery

This research focuses on "instant deliveries", defined as those deliveries occurring within two hours or less after order. This is usually done with the aid of a digital platform connecting shippers, couriers, and customers. The team is collecting data on courier activities related to instant delivery platforms in use in several major cities around the world, though interviews and surveys are completed in Paris. Though consumer demand is growing for instant deliveries, the instant delivery companies' business models are not yet stabilized, and many of them depend on investors to be able to develop. It is a highly competitive market that brings traffic and urban planning impacts to city governments.

An instant delivery courier in Paris
An instant delivery courier operating in Paris.
Source: IFSTTAR University of Paris-East.

Project Type

Research.

Period of Performance

December 2016 - present.

Project Sites

Paris, France; and other large cities around the world.

Contact

Laetitia Dablanc
Professor
French Institute of Science and Technology for Transport (IFSTTAR) University Paris-East
Paris, France
Laetitia.Dablanc@ifsttar.fr
+ 33 181668886

Topics Addressed

  • Economic competitiveness.
  • Livability/quality of life.
  • Mobility/congestion.
  • Modeling.
  • Safety.

Expected Outcomes

The results of this study are ongoing, and a few scholarly articles and a research report have already been published. Self-employed instant delivery couriers represent thousands of new delivery jobs in cities.

Stakeholder Involvement

VREF and IFSTTAR have partnered to carry out this effort.

Office of Operations