Office of Operations
21st Century Operations Using 21st Century Technologies

Targeted Work Zone Engagement Framework Guidance Document

Chapter 3. Emphasis Areas, Goals, and Mitigation Strategies

Chapter 3 provides the reader with a full listing of the emphasis areas, goals, and mitigation strategies described step-by-step in chapter 2. As previously mentioned, the Framework has the flexibility to add new emphasis areas, goals, and mitigation strategies as needed to accommodate advances in the work zone operational arena.

Diagram illustrates the Framework structure using Emphasis Area 1 as an example. Emphasis Area 1 is supported by Goal 1 and Goal 2. Goal 1 is supported by mitigation strategies 1 and 2, and Goal 2 is supported by Mitigation Strategy 1.
Figure 9. Diagram. Sample Framework structure.

Table 6. Common goals and mitigation strategies associated with Emphasis Area #1.
Emphasis Area #1: Lack of Quantitative and/or Qualitative Evaluation of Current Work Zone Policies or Practices
Goal 1 Identify agency-specific safety, mobility, customer satisfaction, and productivity impacts of pre-work, during-work, and post-work activities
Mitigation Strategies
1 Work zone (WZ) planning tools/modeling
2 Crash data collection and performance measure reporting
3 Congestion data collection and performance measure reporting
4 Process reviews
5 WZ safety audit


Table 7. Common goals and mitigation strategies associated with Emphasis Area #2.
Emphasis Area #2: Work Zone Encroachment Events, Intrusion Crashes, and Worker Injuries
Goal 1 Reduce driver confusion about the travel path up and potential for evasive action
Mitigation Strategies
1 Channelizing devices
2 Temporary pavement markings
3 Flaggers and uniformed traffic control officers
4 Large static signs/ marked detours
5 Portable changeable message signs
6 Arrow panels
7 Shadow vehicle
8 Enhanced flagger set up or automatic flagger assistance devices
9 Temporary traffic signals
10 Proper lighting of work area
11 Worker high visibility apparel
Goal 2 Alert driver of any departures to the travel path
Mitigation Strategies
1 Temporary rumble strips
2 Warning lights
3 Intrusion alarms
4 ITS technologies
Goal 3 Improve compliance to work zone rules or messages
Mitigation Strategies
1 Law enforcement presence
2 Automated enforcement
3 Increased penalties for violations
Goal 4 Decrease severity of crashes due to WZ encroachment
Mitigation Strategies
1 Temporary traffic barriers
2 Moveable barrier systems
3 Reduced speed limits
Goal 5 Improve WZ access/egress for large trucks and work vehicles
Mitigation Strategies
1 ITS technologies
2 Large static signs
3 Temporary traffic control typical applications for work space access points
Goal 6 Reduce conflict points within WZ
Mitigation Strategies
1 Internal traffic control plan
Goal 7 Enhance temporary traffic control effectiveness at rural, low-volume work zones
Mitigation Strategies
1 Flagging on low-volume roadways
2 Temporary traffic control on low volume roadways
Goal 8 Improve Worker Situational Awareness
Mitigation Strategies
1 Backing alarms
2 Worker training


Table 8. Common goals and mitigation strategies associated with Emphasis Area #3.
Emphasis Area #3: Congestion and Traffic Management Plan Challenges
Goal 1 Restrict travel through WZ
Mitigation Strategies
1 Road closures
2 Ramp metering/closures
3 Lane shifts/closures
4 Median crossover
5 Rolling roadblock
6 Truck restrictions
Goal 2 Reduce trips through WZ
Mitigation Strategies
1 Diversions/detours
2 Transit/ride sharing service improvements/incentive
Goal 3 Perform work in a way that minimizes effect on traffic
Mitigation Strategies
1 Night/weekend work
2 Construction phasing to minimize traffic impacts
3 Project coordination with all stakeholders (utility work, developers, emergency services, schools, local businesses, etc.) and other projects in the jurisdiction
4 Accelerated construction techniques
5 Accelerated contracting methods
Goal 4 Congestion mitigation/rear-end crash reduction
Mitigation Strategies
1 Intelligent transportation system technologies
2 Queue detection and warning system
3 Portable changeable message signs
4 Variable speed limit
5 Dynamic lane merge system
6 Incident management
Goal 5 Accommodate pedestrians and ADA requirements
Mitigation Strategies
1 Temporary traffic barriers
2 Channelizing devices
3 Americans with Disabilities Act-compliant wheelchair ramps and sidewalks
4 Audible information devices
5 Covered sidewalks/walkways to protect pedestrians
Goal 6 Urban conflict point mitigation
Mitigation Strategies
1 Static signs/marked detours
2 Parking restrictions
3 Turn restrictions
4 Modified signal timing/ coordination


Table 9. Common goals and mitigation strategies associated with Emphasis Area #4.
Emphasis Area #4: Road User Complaints and Negative Feedback to Work Zone
Goal 1 Establish Public Relations
Mitigation Strategies
1 Public relation, education, and outreach
2 Traveler Information
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