Developing and Sustaining a Transportation Systems Management & Operations Mission for Your Organization: A Primer For Program Planning
Printable Version [PDF, 2.0 MB]
You may need the Adobe® Reader® to view the PDFs on this page.
Contact Information: Operations Feedback at OperationsFeedback@dot.gov

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
FHWA-HOP-17-017
September 2017
Table of Contents
[ Notice and Quality Assurance Statement ] [ Technical Report Documentation Page ] [ Preface ] [ List of Acronyms ] [ Acknowledgments ]
Chapter 1. Introduction to Transportation Systems Management and Operations Program Planning |
 |
Purpose of this Primer |
 |
Who Should Use the Primer? |
 |
How to Use the Primer? |
Chapter 2. The Rationale for Transportation Systems Management and Operations Program Planning |
 |
Creating a Transportation Systems Management and Operations Mission |
 |
Sustaining and Institutionalizing the Transportation Systems Management and Operations Mission |
 |
Supporting Effective Program Delivery |
 |
Responding to Unique Needs and Issues |
Chapter 3. The Evolution and Current Practice of Transportation Systems Management and Operations Program Planning |
 |
Strategic Highway Research Program 2: Reliability Research and Self-Assessment Workshops |
 |
National Cooperative Highway Research Program Project 20-07/345 Program Planning and Development for Transportation Systems Management and Operations in State Departments of Transportation |
 |
National Cooperative Highway Research Program Project 20-07/365: Transportation Systems Management and Operations Program Planning – Experiences from the Second Strategic Highway Research Program Implementation Assistance Program |
 |
Leading State and Metropolitan Planning Organization Efforts |
 |
Development of this Primer |
Chapter 4. The Key Elements of Transportation Systems Management and Operations Program Planning |
 |
Three Key Elements: Strategic, Programmatic, and Tactical |
 |
Making the Key Elements Work Together: the Resulting Transportation Systems Management and Operations Program Plan |
Chapter 5. Strategic Elements: Setting Clear Direction and Common Understanding |
 |
Developing the Business Case for Transportation Systems Management and Operations. |
 |
Developing a Transportation Systems Management and Operations Vision and Program Mission |
 |
Developing Strategic Goals and Performance Objectives for Transportation Systems Management and Operations |
 |
Identifying Strategic Focus Areas and Priority Functions |
Chapter 6. Programmatic Elements: Organizing, Staffing, and Developing Processes to Advance Transportation Systems Management and Operations |
 |
Defining an Organizational Structure |
 |
Developing Transportation Systems Management and Operations Programmatic Objectives |
 |
Identifying Staffing and Workforce Development Needs |
 |
Transportation Systems Management and Operations Program Resource Management: Financial Resources, Planning, and Budgeting Processes |
 |
Developing Business Processes and Management Strategies |
 |
Promoting and Embedding a Transportation Systems Management and Operations Culture throughout Agency and Partner Business Practices |
Chapter 7. Tactical Elements: Identifying Priority Services, Activities, and Projects |
 |
Identifying Prioritized Services, Activities, and Projects |
 |
Defining Implementation Policies and Guidelines to Support Service Functions |
 |
Developing an Investment Plan or Financial Plan |
 |
Developing Annual Action Plans and Deployment |
 |
Tracking Progress: Performance Assessment |
Chapter 8. Ten Guiding Principles to Advance Transportation Systems Management and Operations Program Planning for Your Organization |
 |
Understand Motivation |
 |
Identify a Leader and Key Internal Partners |
 |
Develop a Clear Definition and Understanding of Transportation Systems Management and Operations |
 |
Establish Baseline Conditions/Conduct Self-Assessment |
 |
Identify What Expertise is Needed |
 |
Organize for Transportation Systems Management and Operations |
 |
Engage Key External Stakeholders |
 |
Look Ahead to Emerging Technologies and Innovations |
 |
Consider External Forces and Other Emerging Issues |
 |
Analyze and Evaluate Performance |
Chapter 9. Resources |
 |
Federal Highway Administration Resources |
 |
American Association of State Highway Transportation Officials and Transportation Research Board Resources |
 |
Sample Transportation Systems Management and Operations Program Plans and Related Documents |
Acknowledgments |
List of Figures
List of Tables