Making the Business Case for Traffic Incident Management

Foreword

Notice

This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The U.S. Government assumes no liability for the use of the information contained in this document. This report does not constitute a standard, specification, or regulation.

The U.S. Government does not endorse products or manufacturers. Trademarks or manufacturers' names may appear in this report only because they are considered essential to the objective of the document.

Quality Assurance Statement

The Federal Highway Administration (FHWA) provides high-quality information to serve Government, industry, and the public in a manner that promotes public understanding. Standards and policies are used to ensure and maximize the quality, objectivity, utility, and integrity of its information. FHWA periodically reviews quality issues and adjusts its programs and processes for continuous quality improvement.

Technical Report Documentation Page

1. Report No.

FHWA-HOP-16-084

2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Making the Business Case for Traffic Incident Management

5. Report Date

December 2016

6. Performing Organization Code

7. Author(s)

Kelley Klaver Pecheux, Ph.D.; Vaishali Shah; Cara O'Donnell

8. Performing Organization Report No.

9. Performing Organization Name and Address

AEM Corporation
13880 Dulles Corner Ln, Suite 300
Herndon, VA 20171

Under contract with Cambridge Systematics, Inc.

10. Work Unit No. (TRAIS)

11. Contract or Grant No.

DTFH61-12-D-00036

12. Sponsoring Agency Name and Address

Federal Highway Administration
U.S. Department of Transportation
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered

Final Report

14. Sponsoring Agency Code

HOP

15. Supplementary Notes

Ms. Laurel Radow, Federal Highway Administration, Office of Operations, Technical Point of Contact

16. Abstract

In order to transform a traffic incident management (TIM) program or project from a stand-alone effort to a sustainable core function of an agency, the establishment of a solid business case is necessary. The purpose of this document is to support TIM agencies and partner agencies in the development of a strong business case for their TIM programs, as well as to introduce strategies that link investments with program results and, ultimately, with the strategic outcomes of the broader organization. This document is designed to be used throughout the entire lifecycle of an investment to ensure meaningful discussion between program managers and the approval or funding authority from the earliest possible time.

The document is organized around four primary chapters that correspond to the four phases of the TIM business case development process. Each of these four chapters begins by listing the essential elements to be developed for the TIM business case product and/or activities to be conducted within that stage of the process. Then, within the chapter, these elements/activities are described in more detail, and examples are presented to provide context. Each chapter concludes with a checklist of the important questions that should be answered by the end of each phase. The checklists are shaped such that once the questions in each chapter are answered and the phases are complete, the information needed to populate a full business case report template should be available.

17. Key Words

Traffic incident management. Business case. Financial resources. Funding sources. Strategic planning. Options analysis.

18. Distribution Statement

No restrictions

19. Security Classif. (of this report)

Unclassified

20. Security Classif. (of this page)

Unclassified

21. No of Pages

22. Price

N/A

Form DOT F 1700.7 (8-72) Reproduction of completed pages authorized

SI (Modern Metric) Conversion Factors

Approximate Conversions to SI Units
Symbol	When You Know	Multiply By	To Find	Symbol
Length
in	inches	25.4	millimeters	mm
ft	feet	0.305	meters	m
yd	yards	0.914	meters	m
mi	miles	1.61	kilometers	km
Area
in²	square inches	645.2	square millimeters	mm²
ft²	square feet	0.093	square meters	m²
yd²	square yard	0.836	square meters	m²
ac	acres	0.405	hectares	ha
mi²	square miles	2.59	square kilometers	km²
Volume
fl oz	fluid ounces	29.57	milliliters	mL
gal	gallons	3.785	liters	L
ft³	cubic feet	0.028	cubic meters	m³
yd³	cubic yards	0.765	cubic meters	m³
NOTE: volumes greater than 1000 L shall be shown in m³
Mass
oz	ounces	28.35	grams	g
lb	pounds	0.454	kilograms	kg
T	short tons (2000 lb)	0.907	megagrams (or "metric ton")	Mg (or "t")
Temperature (exact degrees)
°F	Fahrenheit	5 (F-32)/9 or (F-32)/1.8	Celsius	°C
Illumination
fc	foot-candles	10.76	lux	lx
fl	foot-Lamberts	3.426	candela/m²	cd/m²
Force and Pressure or Stress
lbf	poundforce	4.45	newtons	N
lbf/in²	poundforce per square inch	6.89	kilopascals	kPa

Approximate Conversions from SI Units
Symbol	When You Know	Multiply By	To Find	Symbol
Length
mm	millimeters	0.039	inches	in
m	meters	3.28	feet	ft
m	meters	1.09	yards	yd
km	kilometers	0.621	miles	mi
Area
mm²	square millimeters	0.0016	square inches	in²
m²	square meters	10.764	square feet	ft²
m²	square meters	1.195	square yards	yd²
ha	hectares	2.47	acres	ac
km²	square kilometers	0.386	square miles	mi²
Volume
mL	milliliters	0.034	fluid ounces	fl oz
L	liters	0.264	gallons	gal
m³	cubic meters	35.314	cubic feet	ft³
m³	cubic meters	1.307	cubic yards	yd³
Mass
g	grams	0.035	ounces	oz
kg	kilograms	2.202	pounds	lb
Mg (or "t")	megagrams (or "metric ton")	1.103	short tons (2000 lb)	T
Temperature (exact degrees)
°C	Celsius	1.8C+32	Fahrenheit	°F
Illumination
lx	lux	0.0929	foot-candles	fc
cd/m²	candela/m²	0.2919	foot-Lamberts	fl
Force and Pressure or Stress
N	newtons	02.225	poundforce	lbf
kPa	kilopascals	0.145	poundforce per square inch	lbf/in²

Note: SI is the symbol for the International System of Units. Appropriate rounding should be made to comply with Section 4 of ASTM E380. (Revised March 2003)

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