Technical Report Documentation Page
1. Report No.
FHWA-HOP-16-038 |
2. Government Accession No. |
3. Recipient's Catalog No. |
| 4. Title and Subtitle
Improving Business Processes for More Effective Transportation Systems Management and Operations |
5. Report Date
January 2016 |
| 6. Performing Organization Code |
7. Author(s)
Lisa Burgess, Thomas Fowler, Amy Minowitz, and Louis Neudorff |
8. Performing Organization Report No.
|
| 9. Performing Organization Name and Address
Kimley-Horn and Associates, Inc.
7740 N. 16th Street, Suite 300
Phoenix, AZ 85020
Under contract to CH2M. CH2M is under contract to American Association of State Highway Transportation Officials (AASHTO) |
10. Work Unit No. (TRAIS) |
11. Contract or Grant No.
DTFH61-12-D-00050 |
12. Sponsoring Agency Name and Address
Federal Highway Administration, Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590 |
13. Type of Report and Period Covered
Final Report |
14. Sponsoring Agency Code
FHWA-HOP |
15. Supplementary Notes
The task manager for FHWA is Wayne Berman. |
16. Abstract
Many agencies are shaping their Transportation Systems Management and Operations (TSMO) programs to more effectively address those planned and unplanned events that affect road and travel conditions and can have an effect on overall system reliability. Business processes, in the context of TSMO, refers to activities such as planning, programming, agency project development processes, and those organizational aspects that govern various technical or administrative activities (such as training, human resource management, or agreements). Business processes get at the heart of many of the organizational issues that can influence TSMO. This primer presents business processes across several TSMO areas, including traffic incident management, planned special event traffic management, road weather management, work zones, and freeway traffic management. Case studies in each area illustrate where agencies have made concerted changes to their respective business processes, and modified aspects such as contracting, training, resource allocation, planning and other business processes. The primer also highlights available tools and resources to help assess business processes, provides strategies for engaging the right stakeholders, and provides a guide to next steps. |
17. Key Words
Transportation Systems Management and Operations, TSMO, business process, improving processes, planning, programming, budgeting for operations. |
18. Distribution Statement
No
restrictions. |
19. Security Classif.
(of this
report)
Unclassified |
20. Security Classif.
(of this
page)
Unclassified |
21. No. of Pages
60 |
22. Price
Free |
