Office of Operations
21st Century Operations Using 21st Century Technologies

Congestion Pricing:

A Primer: Effective Approaches to Streamlining Back Office Operations

Technical Report Documentation Page

1. Report No.


2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Congestion Pricing – A Primer: Effective Approaches to Streamlining Back Office Operations

5. Report Date

March 2016

6. Performing Organization Code

7. Author(s)

Myron Swisher, Cara O-Donnell, Jennifer Symoun, Julie Lambert

8. Performing Organization Report No.

9. Performing Organization Name and Address

11251 Roger Bacon Dr.
Reston, VA 20190

10. Work Unit No. (TRAIS)

11. Contract or Grant No.


12. Sponsoring Agency Name and Address

United States Department of Transportation
Federal Highway Administration
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered


14. Sponsoring Agency Code


15. Supplementary Notes

COTM: Ms. Angela Jacobs, Federal Highway Administration

16. Abstract

While project managers for congestion pricing strategies and systems are focused on traffic management, technology, toll rates, and design, other critical issues related to operations, policy, and rapidly changing technology tend to arise. In this primer, these challenges are collectively referred to as "Back Office Issues" as they impact operations that are behind the scenes in the "back office." The following eight such topic areas are discussed in detail in this primer: Policy Decisions Drive Business Rules, Interoperability, Back Office Efficiency, Enforcement, Data Analysis and Warehouse, Transparency, Privacy, and Private Sector Involvement. The primer also includes complete case studies for each topic area describing experiences of implementing agencies. The reader is encouraged to identify elements of the case studies that are similar to what his/her agency may be dealing with on local congestion pricing projects.

17. Key Words

Road pricing, congestion pricing, priced managed lanes

18. Distribution Statement

No restrictions.

19. Security Classification (of this report)


20. Security Classification (of this page)


21. No of Pages


22. Price


Form DOT F 1700.7 (8-72) Reproduction of completed page authorized
Office of Operations