Process for Establishing, Implementing, and Institutionalizing a Traffic Incident Management Performance Measurement Program

Summary

This guide provides an easy-to-apply, step-by-step process for establishing, implementing, and institutionalizing traffic incident management (TIM) performance measurement. The guide is directed at any agency or organization involved in TIM at a local, regional, or State level. The guide helps users understand the data requirements for TIM performance analysis and reporting, where and how to get the data, ways in which to analyze and report the data, and how to move from an ad hoc approach to TIM performance measurement to a more formalized and institutionalized process. The information provided is based on approaches, practices, techniques, and technologies that have been or can be applied to support a successful TIM performance measurement program.