Office of Operations
21st Century Operations Using 21st Century Technologies

Process for Establishing, Implementing, and Institutionalizing a Traffic Incident Management Performance Measurement Program

Technical Report Documentation Page

1. Report No.

FHWA-HOP-15-028

2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Process for Establishing, Implementing, and Institutionalizing a Traffic Incident Management Performance Measurement Program

5. Report Date

September 2016

6. Performing Organization Code

7. Author(s)

Kelley Klaver Pecheux, Ph.D.

8. Performing Organization Report No.

9. Performing Organization Name and Address

AEM Corporation
13880 Dulles Corner Ln, Suite 300
Herndon, VA 20171

Under contract with Cambridge Systematics, Inc.

10. Work Unit No. (TRAIS)

11. Contract or Grant No.

DTFH61-12-D-00036

12. Sponsoring Agency Name and Address

Federal Highway Administration
U.S. Department of Transportation
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered

Final Report

14. Sponsoring Agency Code

HOP

15. Supplementary Notes

FHWA Project Manager – Paul Jodoin
FHWA Technical Reviewers – Jeff King

16. Abstract

Traffic incident management (TIM) programs have consistently been faced with significant funding challenges. To help justify TIM programs, the benefits of these programs can be shown using the concept of performance measurement. Performance measurement for TIM programs can demonstrate program accountability, process efficiency, and improvements over time; improve communications amongst partners; and support future planning. In addition, Moving Ahead for Progress in the 21st Century Act (MAP-21) requires the establishment of a performance- and outcome-based program in which States invest resources in projects that collectively make progress toward the achievement of national performance goals.

The purpose of this document is to provide a user friendly, easy-to-apply process for establishing, implementing, and institutionalizing a local, regional, or State TIM performance measurement program. The process presented here is based on approaches, practices, techniques, and technologies that have been or can be applied to support a successful TIM performance measures program.

17. Key Words

Traffic incident management, performance measurement, data integration, data analysis, data management, roadway clearance time, incident clearance time, secondary crash

18. Distribution Statement

No restrictions

19. Security Classif. (of this report)

Unclassified

20. Security Classif. (of this page)

Unclassified

21. No of Pages

72

22. Price

N/A
Form DOT F 1700.7 (8-72)
Reproduction of completed pages authorized