Office of Operations
21st Century Operations Using 21st Century Technologies

Process for Establishing, Implementing, and Institutionalizing a Traffic Incident Management Performance Measurement Program

Appendix B—References

1 Pecheux, K and R. Brydia. Guidance on the Implementation of Traffic Incident Management Performance Measurement, Transportation Research Board, National Research Council, pending publication.

2 Modified from the incident timeline presented in Conklin, C., et al. Transportation Management Center: Data Capture for Performance and Mobility Measures Guidebook, FHWA-JPO-13-062, USDOT, Washington, D.C., March 2013.

3 Tennessee Department of Transportation Help Program and Transportation Management Centers Annual Operations Report, July 1, 2013—June 30, 2014, https://www.tdot.state.tn.us/incident/help/2014HELP&TMC-OperatingReport.pdf accessed April 2015.

4 Southeast Michigan Transportation Operations Center 2014 November Monthly Performance Measures, Michigan DOT. https://www.michigan.gov/documents/mdot/2014-09_Grand_Performance_Report_472027_7.pdf

5 How WSDOT Incident Tracking System Leverages Archived Data, presented at the ITS America Annual Meeting, May 2, 2005.

6 The Gray Notebook, Washington State DOT, GNB Edition 56, December 31, 2014.

7 West Michigan Transportation Operations Center 2014 September Monthly Performance Measures, Michigan DOT. https://www.michigan.gov/documents/mdot/2014-09_Grand_Performance_Report_472027_7.pdf

8 Virginia DOT, http://dashboard.virginiadot.org/Pages/Performance/IncidentDuration.aspx, accessed April 2015.

9 Wisconsin DOT, http://wisconsindot.gov/Pages/about-wisdot/performance/mapss/measures/mobility/incident.aspx, accessed April 2015.

10 MAPSS Performance Improvement Report, Wisconsin Department of Transportation, January 2015, http://wisconsindot.gov/Documents/about-wisdot/performance/mapss/report-jan15.pdf.

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