Office of Operations
21st Century Operations Using 21st Century Technologies

Incorporating Travel-Time Reliability into the Congestion Management Process (CMP): A Primer

Technical Documentation Page

1. Report No.


2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Incorporating Travel-Time Reliability into the Congestion Management Process: A Primer

5. Report Date

February 2015

6. Performing Organization Code

7. Author(s)

Richard G. Dowling, Kamala L. Parks, Brandon Nevers, Jessica Josselyn, Steven Gayle (RSG, Inc.)

8. Performing Organization Report No.

9. Performing Organization Name and Address

Kittelson & Associates, Inc. (KAI)
155 Grand Avenue, Suite 900
Oakland, CA 94612

10. Work Unit No. (TRAIS)

11. Contract or Grant No.


12. Sponsoring Agency Name and Address

United States Department of Transportation
Federal Highway Administration
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered

September 2013 - August 2014

14. Sponsoring Agency Code


15. Supplementary Notes

The Contracting Officer's Technical Representative (COTR) was Wayne Berman

16. Abstract

This primer explains the value of incorporating travel-time reliability into the Congestion Management Process (CMP) and identifies the most current tools available to assist with this effort. It draws from applied research and best practices from regional agencies nationwide. It emphasizes the importance of expanding the scope of the CMP to include monitoring and addressing non-recurrent congestion utilizing Planning for Operations strategies. It is intended for use by state and metropolitan planning organization (MPO) planners as well as operations managers and analysts who are planning and programming transportation investments to better manage congestion in our urban areas.

17. Key Words

Congestion management process, performance-based planning and programming, travel-time reliability, transportation operations, strategic Highway Research Program, SHRP 2, planning for operations, metropolitan planning, reliability performance measures


18. Distribution Statement

No restrictions.

19. Security Classification (of this report)


20. Security Classification (of this page)


21. No of Pages


22. Price


Form DOT F 1700.7 (8-72)
Reproduction of completed page authorized.


Office of Operations