Appendix C: Agency Questionnaire Responses

Alabama DOT

No.	Function	Survey Questions	Y/N	Response	Other/Comments
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7	N	Hours of operation are M-F, 6am - 6pm with morning and afternoon shifts.	The Center is not opened yet, as Alabama DOT is gearing to launch it over the next few months. Currently, Maintenance staff is operation the ATMS during rush hours: 6:30am-8:30am and 4:00pm-6:00pm
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		It is envisioned that it will be Statewide coverage. At this time, only the Montgomery Region will be covered and eight adjacent regions (SE corner of the State)
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		140 miles of interstate highways around the Montgomery Region
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.		At this time the City of Montgomery has a TTC for the Metropolitan Area (50-60 CCTVs). The new TMC will have access to the signal operations. At this time, there are no agreements written up but they may be needed in the near future.	City of Montgomery has 350 traffic signals and red light cameras
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?	Y	New ATMS, deploying it for 80% of the Montgomery region, 15-20% in Mobile and to be deployed for Birmingham
6	TMS / System	Is the TMS/System property of the government or privately own?		It belongs to the State of Alabama
7	TMS / System	Whose TMS/System do you use?		Delcan's iNET ATMS. Going live with 16 modules: Map, EM, C2C, Reporting, CCTV, DMS, HAR, IAD, DVS, ATIS, Travel Times, and Response Plan.	ALDOT is building a ATIS website and a mobile app
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System	Y
8b	Operator - Functions	Incident Detection: TMS or other System	Y
8c	Operator - Functions	Incident Response: TMS or other System	Y	This will be launched in the next 30 days: DMS, Travel Times and Response Plans
8d	Operator - Functions	Do operators contact 911 or other emergency services?	N
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?	Y	Only the maintenance crews.
8f	Operator - Functions	Other. Please briefly provided details.	N/A
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.	Y	All activities can be performed remotely, but they will not be done remotely due to the current IT Network Security and the Network rules. VPN takes approximately 22 minutes so it is not an option.	ALDOT Chief Information Office (CIO) is aware that an upgrade is needed for VPN to work, or new rules are needed to support virtual functions for the TMC.
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?	Y	The ATMS is browser based
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?	N
12	Staffing	Is TMC staff government or contracted?		The staff will be contracted for the next 3-5 years. In Alabama all government contracts are valid for 12 months, with the option of 2-4 renewals.	The contract has not been awarded yet. ALDOT is in the process of posting the RFP.
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).		Operators won't be allowed to work alone, with the exception of major events. In this instance, operators will take direct orders from management on how to proceed with the event.
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		All of the equipment mentioned, plus a 2 way department radio. Radio dispatch is only for maintenance crews dispatching.
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?	N	Not at this time, but there is a possibility it will happen in the future due to financial reasons. ALDOT is also looking to share operational information with the Department of Public Safety - Hwy Patrol, which has communication dispatch 24/7. This operational sharing may bring the TMC the opportunity to operate 24x7.	ALDOT Chief Information Office (CIO) is aware that an upgrade is needed for VPN to work, or new rules are needed to support virtual functions for the TMC.
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?		In Mobile there are three tunnels and a ferry. Their monitoring will need to become part of the Statewide ATMS.
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?		Supervisors for Operations and Maintenance will have access, as well as Upper Management personnel, all within the Regional Traffic Management Center (RTMC). As well, as the Program Manager.	The Vision is to have full virtual functionality in real time at the RTMC level. This is the reason a browser based ATMS was chosen. This flexibility would translate in the ability to use/operate CCTVs and initiate Response Plans. This option may be available in the future once there are set Performance Measures and coverage expands beyond the 12hr/ day - 5days/week.
17b	Virtual - Operations	How is the TMS/System accessed?		The ATMS is web based
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		It is ALDOT's network.
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?	N/A	It won't happen at the start of operations.
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents. Is there a copy a report/document that can be shared for this study?	N/A
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?	Y	It is challenging to share the network with the rest of ALDOT. The ideal situation would be to have a separate network for the RTMC to allow for ISP service, user identification/authorization. The biggest challenge at this time is authentication through the existing fire wall.

Idaho DOT

No.	Function	Survey Questions	Y/N	Response	Other/Comments
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7	Yes
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		Statewide. Collocated with Idaho Police Dispatch.
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		US routes, State Routes and Inter-state routes
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.	No	Emergency Management Services (EMS) covers the entire state and it has dual relationships for other agencies.
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?	Yes
6	TMS / System	Is the TMS/System property of the government or privately own?		Contracted out by the Department of Health & Welfare which overlooks the Emergency Management Services Bureau
7	TMS / System	Whose TMS/System do you use?		Delcan - iNET and Condition Acquisition Reporting System (CARS) 511 - C2C module; DMS; HAR; CCTV; Map; RWIS (Visala); Data Archiving Reports	Integration of 3 Data Platforms: 511, RWIS and iNET is foreseen in the next couple of years. CARS 511 feeds iNET but there is bi-directional information exchange. RWIS feeds into 511.
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System		Report from DOT and Law Enforcement
8b	Operator - Functions	Incident Detection: TMS or other System	Yes	using Bluetooth technology; no automatic detection in the system
8c	Operator - Functions	Incident Response: TMS or other System	Yes	DMS Manually
8d	Operator - Functions	Do operators contact 911 or other emergency services?	Yes	Dispatch from EM Services; life lie - helicopter evacuation
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?	Yes	Dispatch of Maintenance and Medical personnel
8f	Operator - Functions	Other. Please briefly provided details.		HAR, calls intake - system records all calls, no email. Calls and s/w use policy in place.
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.	Yes	All of them can be done remotely.	State Police was consolidated into 2 Centres with Fail Over capacity. This capability allows the District Offices (6) to sign up to iNET to operate e/o's equipment.
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?	Yes	Due to privileges at this time, District Offices are only able to view other jurisdiction information and manage their own.
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?	No	Kimley-Horn did a study in 2006 for the physical building only (not operations).
12	Staffing	Is TMC staff government or contracted?		Government
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).	No	24x7 - there is always a Supervisor
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		PC, telephone, hands-free headsets, radio dispatch, AM/FM radio, radio microwave system which communicate to handheld radios for maintenance crews
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?	Yes	District can take over each other operations.	Training is needed to take each other's operations - currently no drills or workshops have been done to practice.
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?	No
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?		All six (6) District Offices can view/use CCTVS and DMS signs within the jurisdiction. / Each District has a System Traffic Engineer & a System Operations Engineer. Only the EMS staff can operate the entire system. District Offices can view others but only operate their own.
17b	Virtual - Operations	How is the TMS/System accessed?		Browser based
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?		CCTVs, DMSs, RWIS (106) for 511, HAR
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		State Comm Center - System Administrator for Idaho DOT (ITD); ITD and Delcan (Contractor)
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?		The system is only accessible on the intranet or VPN. VPN access is reserved for System Administrators and Contractor (Delcan)
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents. Is there a copy a report/document that can be shared for this study?	Yes	Dispatch Manual - policies for DMS and HAR, as well as Message Library. There are MOUs with the Police and Agreements with largest cities	MOU with Police (Northern State) and 911 (Kootenai County) and the Sheriff. Also looking to establish agreements with WashDOT for the Eastern part of the State, as well as TV stations.
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?	Yes	The State is rural in nature - congestions is not a big issue but theis re-occurring congestion. There is a lot of bureaucracy with the Counties (ATA County) and partnerships have been challenging. ATA controls the signals of State Routes going back to District Offices.	Others doing similar work include: Washington to Wisconsin Pool Fund for Statewide Centers. They are looking at Wyoming Center (Montana, North and South Dakotas). North-West-Passage.

Kansas DOT

No.	Function	Survey Questions	Y/N	Response	Other/Comments
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7		There is no physical TMC. KDOT has a Virtual TMC in place that is managed by KDOT staff during business hours, and by Kansas City Scout and Missouri DOT after hours.	There is one central database for MIST and for all field equipment. There are six Districts, each with 2 to 4 area offices, all offices have access to the central database.
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		Statewide
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		Urban, rural and Interstate roads
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.		Yes, agreement with 911 Center in Wichita, Kansas City Scout and Missouri TMC for after-hours coverage
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?	Yes	Yes
6	TMS / System	Is the TMS/System property of the government or privately own?		Kansas owns it but private consultant developed it
7	TMS / System	Whose TMS/System do you use?		Schneider, system is called MIST
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System	Yes
8b	Operator - Functions	Incident Detection: TMS or other System		Only via cameras and some VDS in the urban areas
8c	Operator - Functions	Incident Response: TMS or other System	Yes
8d	Operator - Functions	Do operators contact 911 or other emergency services?	Yes	It varies depending on who is running the sytem
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?	No
f	Operator - Functions	Other. Please briefly provided details.	N/A
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.	Yes
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?	Yes
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?	Yes	It was financially feasible to have a Virtual TMC and not to carry the costs of a physical facility (TMS) and dedicated TMC staff	The cost of providing traveler information over DMSs was significantly reduced with the chosen model. The only additional cost to KDOT is staff sharing for one workstation at the Wichita 911 center. In this instance, both agencies share the cost for the dedicated workstation.
12	Staffing	Is TMC staff government or contracted?		Government, most activities are carried out by KDOT staff
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).	Yes
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		It depends on who is operating the system
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?	Yes	The Wichita 911 center
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?		KDOT operates the system 8am - 5pm. Kansas City Scout and Missouri DOT (jointly) have access and operate the system after hours, both agencies operate 24x7. Scout manages messages statewide.	Primary system operators include maintenance supervisors and area engineers, and there are no dispatching activities for EMS.
17b	Virtual - Operations	How is the TMS/System accessed?		The Virtual TMC software is hosted on KDOT thin client servers and via VPN for those users connecting remotely.
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?		CCTVS, DMS, VDS
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		KDOT IT department monitors and maintains it
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?		Private network
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents. Is there a copy a report/document that can be shared for this study?	Yes	There are SOPs in place for each District and for backup operations.
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?		The biggest challenge during the implementation of the Virtual TMC was related to KDOT own in-house network policies including the ban use of multi-cast video, bandwidth restrictions, network policies, challenges implementing new technology across the network, and appointing the right staff to manage the network switches and video. The IT department in KDOT did all the work and the system has been in operations since 2008.

Los Angeles County

No.	Function	Survey Questions	Y/N	Response	Other/Comments
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7	N	We operate M-Th (our Department works a 4/40 schedule) from 7 am - 5:30 pm.	Own signals in incorporated area; maintain traffic signals for a number of agencies - connected to their system. The "bosses" have an issue with timing approval for signals. Maintenance and operation is on their own, approval needed for change of timing signals. / Concept designs for signals with various levels of controls. Hosted city signals = HUB for Traffic Control System.
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		Traffic signals in the unincorporated and various Cities in Los Angeles County.	C-2-C for other cities. No control and viewing capabilities, just data exchange. Cities on traffic control system - 15; cities on C-2-C - ten cities; 670 intersections; 1800 traffic signals maintained of which 800 are in the unincorporated cities.
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		Urban
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.		Yes, we execute agreements with all cities that are a part of our traffic control system. The intent of the agreements are to clarify the roles and responsibilities of operating the system.
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?		Yes - a traffic signal system. No incident detection.
6	TMS / System	Is the TMS/System property of the government or privately own?		It is a proprietary system.
7	TMS / System	Whose TMS/System do you use?		Kimley Horn's KITS. Plus C-2-C.
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System	N
8b	Operator - Functions	Incident Detection: TMS or other System	N
8c	Operator - Functions	Incident Response: TMS or other System	N
8d	Operator - Functions	Do operators contact 911 or other emergency services?	N
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?	N	If we discover an issue requiring immediate attention, we contact our County dispatch to notify the field crews.	Two divisions: systems operators; maintenance crew & telephone operators (first point of contact for Department of Public Works).
8f	Operator - Functions	Other. Please briefly provided details.	N/A
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.	Y	We have remote access capabilities into the system, although it is primarily used by our field crews.	Thick client with VPN access into it. All in a Virtual Server Platform, terminal server set up. Remote access into the system: consultant, maintenance crew and the cities who want access to it.
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?			Maintenance are connected through fiber; consultants are HQ in Phoenix, and cities/Counties.
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?			Yes. Agreements but no charge to any city. Original idea was to provide own workstation and communication to the cities, switched to having cities access the System and terminal server for all remote sessions.
12	Staffing	Is TMC staff government or contracted?		Government.
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).		If operators work off hours, they are paid overtime. This only occurs when necessary, i.e., to deal with a particular situation.	For incorporated areas, operators can change it based on privileges at the TMC in Alhambra. Synchronization projects, signal timing experts.
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		PC, telephone.
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?	Y	We have workstations also installed at our signal maintenance yard. We host traffic signals for other agencies, and they are provided with remote access.	No access by law enforcement, transit or freeways. Everyone is traffic signal expert.
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?		We are the only agency in LA County which operates traffic signals for other cities.
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?	Y
17b	Virtual - Operations	How is the TMS/System accessed?		VPN access, and we use terminal servers.
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?		Traffic signals, CCTV	video wall
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		LA County is responsible for the network. We have a substantial wireless radio network and that is monitored by our contractor and field maintenance crews. Our Department's IT staff also monitors the communication.	Wireless radio - part of network; staff does it; signal staff = LA County
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?		See above - we have VPN access - so it is restricted.
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents. Is there a copy a report/document that can be shared for this study?		Yes, we require a confidentiality agreement be executed. I will provide a copy.	Outreach from LA County to cities. Cities were given the choice to have their own system.
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?		We relied on our IT Department. It seemed to go fairly easily.	Issues getting cities to execute agreements; issues getting cities to coordinate with their IT department; sometimes not often issues with cities requiring support that have their own system.

Michigan DOT

No.	Function	Survey Questions	Y/N	Response	Other/Comments
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7		MDOT has four TOCs. Our Southeast Michigan TOC and our statewide TOC operate 24/7. The West Michigan TOC and the BWB only maintain operations during busy travel times.	SEMTOC provides after hour services for BWB coverage area, and STOC provides after hour services for WMTOC coverage area so our entire network is managed and operated 24/7
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		BWB - devices within influence of the Blue Water Bridge on I-94 and I-69, WMTOC - all of Grand Region which is the greater Grand Rapids area, SEMTOC - all of Metro Region which is the greater Detroit area, STOC - all other areas statewide
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		Michigan's TOCs provide coordination of response and information dissemination for activities on all MDOT owned roadways. This includes urban, rural and interstate.
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.		We coordinate with other TOCs outside Michigan, and local TOCs within Michigan, but no formal agreements exist. We do have formal agreement with Michigan State Police due to co-location of MSP at the SEMTOC.
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?		MDOT uses ATMS
6	TMS / System	Is the TMS/System property of the government or privately own?		Government "owned" but privately developed and maintained under contract with MDOT
7	TMS / System	Whose TMS/System do you use?		Delcan
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System		incidents monitored using cameras where we have them, speed data where we have it, and always communication with first responders/dispatch
8b	Operator - Functions	Incident Detection: TMS or other System		Incidents detected in a variety of ways, camera, speed data, dispatch notification, freeway courtesy patrol, website responses, e-mail, etc.
8c	Operator - Functions	Incident Response: TMS or other System		Incident response is tracked in our ATMS software
8d	Operator - Functions	Do operators contact 911 or other emergency services?	Yes
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?	Yes	There is freeway courtesy patrol in the greater Detroit and greater Ann Arbor areas. SEMTOC dispatches for Detroit area and STOC dispatches for Ann Arbor area.
8f	Operator - Functions	Other. Please briefly provided details.			Call MDOT first responder, Maintain phone contact with local dispatch center, Check cameras for visual coverage, Send e-mail notification to internal and external customers Post incidents to MiDrive via LCAR, Send messages to DMS, Twitter updates, Dispatch Freeway Courtesy Patrol, Monitor Traffic Conditions and post updates, Coordinate with other TOCs, Monitor MiDrive, Perform Device Checks, Submit Work Orders Plan for upcoming special events, Monitor weather patterns, Complete incident packets, Monitor cameras Monitor police scanners, Compile data and generate reports for performance measure tracking
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.		Our ATMS software is web based so all devices can be controlled from anywhere.
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?
12	Staffing	Is TMC staff government or contracted?		TMC staff is contracted
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).		Yes, our overnight operators are often alone in the control room at STOC. SEMTOC always has MSP present due to dispatch co-location, but they may only have one SEMTOC operator present at times.
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		PC, telephone, hands free headset, 800 MHz radio, pager, smart phone, television, video wall
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?		SEMTOC is co-located with MSP dispatch
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?		The vast geographic coverage area of the STOC seems to be unusual.
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?		specific MDOT employees and STOC operations contract employees
17b	Virtual - Operations	How is the TMS/System accessed?		web based
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?		DMS, detectors, cameras, limited ESS monitoring, PCMS, truck parking
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		Network monitored by TOC management
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?		Users that are not MDOT or TOC contract employees are only given view access.
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents. Is there a copy a report/document that can be shared for this study?		All TOCs have SOPs
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?		device communication issues and network integration

Minnesota DOT

No.	Function	Survey Questions	Y/N	Response
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7	Y	The Regional Transportation Management Center (RTMC) comprises of 3 functional areas that have different hours of coverage. - Minnesota State Patrol Dispatch 24/7 - MnDOT Metro Maintenance Dispatch 24/7 - MnDOT Freeway Operations M-F, 4:30 AM - 10:00 PM, limited weekend coverage. Duties transferred to Metro Maintenance Dispatch in off-hours.
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		MnDOT Metro Maintenance Dispatch and Freeway Operations Staff cover the Twin Cities Metro Area. Minnesota State Patrol Dispatch covers the northern 2/3 of the state including the Twin Cities Metro Area. State Patrol has another dispatch center in Rochester for the southern 1/3 of the state.
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		Freeway Operations covers urban freeways in the Twin Cities Metro Area. These roads are either interstate, US hwy, or State Hwy
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.	N
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?		Cameras and detection cover about 500 miles of freeways in the Twin Cities
6	TMS / System	Is the TMS/System property of the government or privately own?		Government owned
7	TMS / System	Whose TMS/System do you use?		IRIS which is an open source software developed in-house by MnDOT
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System	Y	Monitor incidents on camera
8b	Operator - Functions	Incident Detection: TMS or other System	Y	Some incidents detected on camera but most are detected through 911 calls.
8c	Operator - Functions	Incident Response: TMS or other System	Y	Freeway Operations staff deploy CMS, lane control and dispatch freeway service patrol vehicles
8d	Operator - Functions	Do operators contact 911 or other emergency services?	Y	Co-located with State Patrol Dispatch. Direct dial line between Freeway Operations and State Patrol Dispatch
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?	Y	Freeway Operations Staff dispatch freeway service patrol vehicles to all types of incidents.
f	Operator - Functions	Other. Please briefly provided details.
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.	Y	Through our IRIS software, we can remotely control our ramp meters, DMS, and lane control devices. IRIS also allows for streaming video from our cameras and camera control. Dispatch of Freeway Service Patrols would require access to portable radios.
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?	N	Although our IRIS system allows for virtual capabilities, in practice we continue to maintain staffing at our center. The virtual capabilities could be utilized in an emergency should the RTMC be non-functional.
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?	N
12	Staffing	Is TMC staff government or contracted?		Government staffed
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).	Y	Since there are 3 functional areas in the RTMC, operators are never completely alone, however, the Freeway Operations section and Maintenance Dispatch may have only one person within their functional areas.
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		PC, telephone, radio dispatch council, TMS (IRIS), Computer Aided Dispatch (CAD), hands-free headsets, scanner
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?		As noted above, Freeway Operations is co-located with Maintenance Dispatch and State Patrol
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?		All operators have remove access to IRIS, however, only supervisors use it. Local media have IRIS access to cameras only and use IRIS to switch camera feeds.
17b	Virtual - Operations	How is the TMS/System accessed?		IRIS is a Java based application that can be accessed online.
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?		CMS, detection, ramp meters, gate arms, cameras, lane control signals
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		MnDOT has two IT staff that monitor the TMS network and IRIS system.
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents. Is there a copy a report/document that can be shared for this study?	N
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?	N

Nebraska DOT

No.	Function	Survey Questions	Y/N	Response	Other/Comments
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7		In transition. 8 Districts. District Operation Centers (TMCs) in each District except to a Statewide Ops Center in Lincoln. Step like process working with 1 of the Districts. / District 2 and Omaha are 24/7 - it is situational based. / Also during the summer. NOT 365. Only run 24x7 during emergencies - center is staff when needed. District 1 (Lincoln) and District 2 (Omaha) have full-time TMC staff. Other Districts do not have full time as staff have other duties within DOT.	District 2 remains open. Biggest urban (metropolitan one) and a Statewide. The vision is to move to 1 Centre plus 1 Statewide. The TMC physically exists. Open on April 21st.
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		District covers their own area. They can support other Districts. Hierchachy established in iNET for covering other functions in other Districts (privilage based).
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		All interstate freeways, highways in the State. No county roads or rural highways. No city streets.
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.		Currently only informal agreements. Working towards with City of Omaha and Lincoln to view their CCTVS, DMS, etc.	There are firewall issues, Iowa DOT and Wyoming DOT in talks to share their feeds.
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?		ATMS - Networks (Delcan) - view and control CCTVS, automated gates, DMS, speed info centres and RWIS.	Event mangement throught Highway Condition Reporting System. It is URS enginerring, but it feeds Networks which feeds the website and 511.
6	TMS / System	Is the TMS/System property of the government or privately own?		Developed by consultants.
7	TMS / System	Whose TMS/System do you use?		Delcan and URS.
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System	Y
8b	Operator - Functions	Incident Detection: TMS or other System		Most incidents are detected through Dispatch and Public.	911 is called and notification is received from law enforcement side. Verbal communication. No CAD integration.
8c	Operator - Functions	Incident Response: TMS or other System	Y
8d	Operator - Functions	Do operators contact 911 or other emergency services?	Y
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?		3 programs in the State - Motorist Assistance Program. In Omaha, 1 in Lincoln and 1 in Grand Island. Volunteer based - NDOR State patrol and private patroled. Each has a route during the week / peak hours / services provided include assistance to stranded motorist, water, gas. Program in place for about 15 years.	Operators and Volunteers talk on the phone.
8f	Operator - Functions	Other. Please briefly provided details.	Y	There are radios within the TMC to communicate with Mainteance Crews.	Depending on District, direct communication depends on the District (e.g. highway stripping). There is def a connection between operators and maitnenace crews.
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.		Networks is not web based; Highways Condition Reporitng is web-based. Operators can VPN into the sytem if needed.	Very infrequent and on as needed basis only. T
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?		Networks is not web based; Highways Condition Reporitng is web-based. Operators can VPN into the sytem if needed. / condition reporting - web based category is used frequently by field personnel. Entering information from laptop / home.	Road Condition Reporting - accessible. Events entered in the system./
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?		They want an ATMS system that is web based.	They hope to get to a situation where the ATMS is web-based and a hybrid situation especially for rural areas.
12	Staffing	Is TMC staff government or contracted?		Government
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).	Y	overnight or weekends. Situations when operators work alone.
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		radios, pcs
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?		It depends on events - always in cooridation with other States. Coordinated with Wyomming on snow event. Coordiation with Kansas, Missouri, South Dakota, Iowa and Wyomming especially at all the crossings (bridges).
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?		Gates on ramps located in 4 locations and planning to expand to all districts; District 2 is collocated with State Patrol; Anti-icing systems.	Gates used for weather events or incidents to stop traffic to enter the highway. Automated Gates. It is due to resource issues.
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?
17b	Virtual - Operations	How is the TMS/System accessed?
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents. Is there a copy a report/document that can be shared for this study?
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?

New Hampshire DOT

No.	Function	Survey Questions	Y/N	Response
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7	Y
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		Statewide
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		We cover all NH routes on a statewide basis.
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.	N	We are responsible on a stateside basis - so we are not compartmentalized into regions.
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?	Y	We use an ATMS system at our TMC
6	TMS / System	Is the TMS/System property of the government or privately own?		Designed by a private vendor but procured through federal funding and it is state owned.
7	TMS / System	Whose TMS/System do you use?		Contractor (iNET – Delcan)
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System		TMS
8b	Operator - Functions	Incident Detection: TMS or other System		Other system
8c	Operator - Functions	Incident Response: TMS or other System		TMS
8d	Operator - Functions	Do operators contact 911 or other emergency services?	N
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?	Y	We run statewide maintenance dispatch operations so we run the roadside assistance as well as basic dispatching duties.
8f	Operator - Functions	Other. Please briefly provided details.	N/A
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.	Y	The ATMS is browser based. All District Offices can access and have privileges to view other regions, but they cannot operate. Not until Incident Detection is an automatic feed into a system.
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations?If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?	Y	Some of our servers are virtualized. Also, the ATMS is browser based and District offices have access to input information into the Weather Module. District offices are open 24x7 from December to March, where weather data is input on the hourly basis. From April-Nov, the offices are opened only during the day (office hours) and data is input 5 times/day.
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?	N	There is no report that I am aware of.
12	Staffing	Is TMC staff government or contracted?		Government staff
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).	Y	There are certain times when there are no supervisors present.
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		All mentioned
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?	N
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?	Y	We perform operations that are atypical of TMC. We are a statewide dispatch and call center, we monitor environmental systems and manage construction work zone system.
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?		To the virtually component in the District offices, one operator is granted access to the system to input weather data.
17b	Virtual - Operations	How is the TMS/System accessed?		If accessed remotely, it is done through a VPN connection.
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?		Servers
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		Monitored by our IT department
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?		Through VPN access
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents.Is there a copy a report/document that can be shared for this study?	N
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?	N/A

Oklahoma DOT

No.	Function	Survey Questions	Y/N	Response	Other/Comments
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7	N
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		Entire State.
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?		Software is an open source GIS mapping software, there are UI for events and incidents and locate them on the map. All in one s/w - cctvs, dms, event management. All protocols are integrated into the system.	ITS Pathfinder or ITS Console. Worked with the University of Oklahoma work together to integrate software and field devices. Joint partnerships. Contract for 12 years.
6	TMS / System	Is the TMS/System property of the government or privately own?		Privilege owner and in house created	Field maintenance personnel has access to the ITS console. They do a lot weather monitoring. Department of Public Safety notifies field maintenance personnel. Public Affairs has a console, Traffic Division gets it, the ITS group since they are maintaining.
7	TMS / System	Whose TMS/System do you use?		OU and ODOT.	No 511 website - info being to ODOT website.
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System	Y	VDS, RWIS - both connected to it. Speeds on the map are color coded. Based on color they determine if there is an incident - bc of speed slowdown.	Red, yellow (normal congestions during peak hours). All agencies can view the camera feeds. Users able to tell who is operating the camera (name and telephone given).
8b	Operator - Functions	Incident Detection: TMS or other System	Y
8c	Operator - Functions	Incident Response: TMS or other System	Y	Module to log incidents, it will populate incidents (accidents, road construction). No track on what lanes are closed.
8d	Operator - Functions	Do operators contact 911 or other emergency services?
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?		no roadside assistance program
8f	Operator - Functions	Other. Please briefly provided details.
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.		Virtual from day 1. Close network - everyone operates it from the closed network. It can be remote into the private network (VPN) access. Granted only to certain personnel.
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?		100% virtual. ODOT provides is own maintenance and support. HOT phone is used in case of emergencies outside of business hours. System can be operated remotely. Very good partnership among agencies to make sure everything is taking care off to provide safe environment.
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?		The virtual operations would be less expensive to build a physical building to house everyone. Partnerships agreements and info was being delivered from ODOT. Training is provided to agencies - 1on1 or small classrooms.	DPS - 911 and dispatch operators. Training done by ODOT while user privileges get set up.
12	Staffing	Is TMC staff government or contracted?		Staffed by government staff. No contract out.
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).	n/a	Multiple task for staffing.
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		PC, internet access or direct close network access. 75-100 different terminals out there. Plug into ODOTs network, everyone has a user ID and passwords. Weather, DMS access, CCTV, Travel Times, etc. Everything that a responder needs. It doesn't have any other programs, internet (fire blocked).	It is a closed system
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?	Y
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?		Pretty typical in regards to weather and traffic conditions.
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?
17b	Virtual - Operations	How is the TMS/System accessed?
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		ODOT monitors the closed network: devices, security, staff with OU
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?		User privilege based to access close network - Google Authentication is being used. Random generated - changes every 90 secs. It needs to be used if users are going to VPN.
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents.Is there a copy a report/document that can be shared for this study?	Yes	Policies and procedures - priorities, dos and don't; incidents, weather, amber alerts; national campaigns. SOPS and MOUs outlining guidelines of what they can/can't do, roles and responsibilities of what they can do.
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?		support from upper management in the concept of operations - it was a tremendous benefit; long-term partnership with OU - it meant that they had to understand it was worthwhile and costly to have that relationship; pros of OU is cutting edge but also puts them out on the limb; implementation has been easy - 7 undergrads - 7 graduate students working at the same time; close to 40 students that have worked; Wiki system is being used to document changes, protocols, integration with devices (allows for continuity in the handoff)	for bugs and issues - reports to ITS staff; every 2 weeks report and call with OU for bugs and problems (e.g. push codes, push updates);

Oregon DOT

No.	Function	Survey Questions	Y/N	Response	Other/Comments
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7	Y		Interviewed Dennis - Regional Traffic Engineer / Manager ITS Program
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		Portland Metropolitan and surrounding counties, including part of Wheeler County.
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		Freeways, arterial roads = roads owned my ODOT. There are CCTVs in arterials and freeways. Monitoring of all freeways and some arterials depending on location.
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.	N
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?	Y
6	TMS / System	Is the TMS/System property of the government or privately own?		Government
7	TMS / System	Whose TMS/System do you use?		Also some work being done by the local University and some by ODOT
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System	Y
8b	Operator - Functions	Incident Detection: TMS or other System	Y	Display on video wall. The existing system is automated but it generates too many false alarms. Operators look at cameras.
8c	Operator - Functions	Incident Response: TMS or other System	Y
8d	Operator - Functions	Do operators contact 911 or other emergency services?	Y	It depends who detects the problem. 911 dispatches police and fire.
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?		TMC operators dispatch Incident Response Vehicles to all freeways and some arterials. Response Vehicles can work together with 911 to determine a response plan.
8f	Operator - Functions	Other. Please briefly provided details.	Y	operators look at VMSs; CCTVs; send notifications to media outlets and radio stations; look at Trimet Terminal information (feed from CCTVs)
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.	Y	Virtual collocation with City of Portland for system and video. TMC staff works with the City on arterial incidents. Each District Office also has access to operate the system. Designated personnel can view the system remotely.
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones.If not, are there any initiatives to implement Virtual capabilities in the future and which ones?	Y	System access and system operations
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?	N
12	Staffing	Is TMC staff government or contracted?		It is government employed.
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).	Y	1 person per shift
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		PC, PC control of radio system, phones, keyboards for cameras, radio (high-low frequency);
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?		System - CCTVs - City of Portland (operate); Trimet (just feed) and 911 (operation control of cameras)
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?	Y	Rural monitoring, mountain pass, VMS control, deployment of traffic signals, ramp metering, queue warning system and variable speed limits, travel time, curve warning system (interchange in urban area and rural area)
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?		ODOT personnel has access to the system, as well as the two (2) District Offices. Everyone is connected to ODOT's network.
17b	Virtual - Operations	How is the TMS/System accessed?		Remote connection - VPN access and in house through the ODOT network
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?		CCTVs, VMSs, Queue Warning, Variable Speed Limits. It uses various modules of the iNET. Also RWIS sensors in some areas.
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		monitored in-house by the IT department
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?		911 is not connected into the system. There is share access to radio and CCTV feeds and the only connection is to the Video Switch. ODOT working on CAD.
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs).If yes, please outline type and purpose of the documents.Is there a copy a report/document that can be shared for this study?	No	the system works by accessing the ODOT network only
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?	N/A

Regional Integration of ITS (RIITS)

No.	Function	Survey Questions	Y/N	Response	Other/Comments
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7	Y	there is no operations center for RIITS, it is an automated system running but it runs 24x7	24x7 staff for the facility: contractor maintains the system and there is 24x7 regular, preventive and emergency maintenance.
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		5 Counties: Riverside, LA, Orange, Ventura and San Bernardino.	The system collects events: accidents, scheduled; freeway performance; arterial - traffic signals, timing plans and real-time transit.
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		It covers freeways and arterials.
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.	Y	1. MOU to share transportation data and 2. User Agreements - agency and access to enter data manually and receive data. 3, Data Sharing with private companies (e.g. Google, SigAlert, Media) = ISP agreement / liability
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?	Y	There is detection system: automated and manually. Events in RIITS can be entered manually.
6	TMS / System	Is the TMS/System property of the government or privately own?		The system belongs to the government (Metro), but the data is owned by the source agency.	System, administration and knowledge
7	TMS / System	Whose TMS/System do you use?		Custom-built by Delcan. Delcan owns the sw that "talks" to the agencies.
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System	N/A
8b	Operator - Functions	Incident Detection: TMS or other System	N/A
8c	Operator - Functions	Incident Response: TMS or other System	N/A
8d	Operator - Functions	Do operators contact 911 or other emergency services?	N/A
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?	N/A
8f	Operator - Functions	Other. Please briefly provided details.		There are no RIITS Operators - each agency is responsible for providing their own data to RIITS.	It is not a public facing system, the only component that is public facing is the Event Entry.
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.	Y	URL is accessible on the web and via mobile app (event entry capability).
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?	N	There are no operations - the system operates virtually already.
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?	N
12	Staffing	Is TMC staff government or contracted?		Government - Administration; Maintenance - Contracted
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).		Agencies have access to the system 24x7
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		Equipment needed for RIITS: networks, servers, applications (APIs) and it is provided to agencies
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?		Share data only within RIITS and agencies	Training is paid by RIITS and dependent on what agencies need to automate data
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?		It is a unique system b/c it combines the data of 125 agencies in the region. RIITS is one of the largest transportation systems in the US - 88 agencies in LA County (cities); 125 agencies in the region - includes cities, SCAG, Caltrans (D7, D8, D12), OCTA. It combines data from freeways, arterials, traffic signals and timing plans.
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?		Agencies that are users (125) have access and can enter events. 30 agencies have access including Metro Bus Operational Control. Currently, there are 3 active users. Contractor (Delcan) has access. Management has viewing privileges.
17b	Virtual - Operations	How is the TMS/System accessed?		URL
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?	N/A
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?		Automated but it is monitored by contractor (Delcan). Uptime is 88% with the goal to have it up at 99.5%. Currently upgrading the system.
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?		The system is connected to the internet but there is IP address security in place. The system is configured to receive information only from a # of IP addresses to receive data. Event Entry data does not reside at the same IP address that overall data. There have been no breaches.
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents. Is there a copy a report/document that can be shared for this study?	Y	There are MOUs and Agency Agreements in place, as well as ISPS/Agencies.
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?		There is no ops money to help operate a TMC; the system needs more people to run/maintain the system.

San Diego ICMS

No.	Function	Survey Questions	Y/N	Response
1	General	Does the center operate 24x7? If not, please provide the operating hours and explain why operation are not 24x7		CALTRANS = Yes Local Cities = No Transit Operator = Yes
2	General	What is the geographical coverage area? (i.e. District, Statewide, etc.)		San Diego Region
3	General	What types of roads do you cover? (i.e. urban, rural, interstate, etc.)		All
4	General	If, it covers various regions. Are there any inter-agency agreements or joint partnerships in place? If so, please list types.	NA
5	TMS / System	Is there Traffic Management System (TMS) or other System(s) in place for detection, monitoring and response?	Y
6	TMS / System	Is the TMS/System property of the government or privately own?		Shared
7	TMS / System	Whose TMS/System do you use?	NA
8	Operator - Functions	What activities are performed by operators?
8a	Operator - Functions	Incident Monitoring: TMS or other System	Y
8b	Operator - Function	Incident Detection: TMS or other System	Y
8c	Operator - Functions	Incident Response: TMS or other System	Y
8d	Operator - Functions	Do operators contact 911 or other emergency services?	Y
8e	Operator - Functions	Do operators dispatch, i.e. roadside assistance, maintenance? If, yes, please explain the nature of the dispatch, i.e. standalone or agency roadside assistance program?		Both variants exist
8f	Operator - Functions	Other. Please briefly provided details.	NA
9	Virtual	Can any of these activities be performed virtually/remotely? Please specify which ones.	NA
10	Virtual	Does your agency have any Virtual capabilities related to your TMC Operations? If so, list which ones. If not, are there any initiatives to implement Virtual capabilities in the future and which ones?	NA
11	Virtual - Cost-Benefit	Has your agency done a Cost-Benefit analysis on Virtual Operations? If so, is there a copy of the report that can be shared for this study?	N
12	Staffing	Is TMC staff government or contracted?		Government
13	Staffing	Are operators allowed to work on their own? Overnight? Weekends? If not, please list the reason(s).	NA
14	Equipment - Workstation	What equipment do operators need to perform their work? e.g. PC, telephone, hands-free headsets, radio dispatch, AM/FM radio?		All listed
15	Shared Operations	Are operations shared with other centers/agencies? If yes, under what circumstances? And with which centers?	N
16	Shared Operations	Are there aspects of your operations that are atypical/unique compared to other centers within the same tier of operation, e.g., region, city, etc. If so, what are they?		ICM
17	Virtual - Operations	Please answer the following questions if your agency has implemented/is in the process of implementing Virtual TMC Operations
17a	Virtual - Operations	Who has access to operate the TMS/System virtually/remotely?		Regional Stakeholders
17b	Virtual - Operations	How is the TMS/System accessed?		Remotely
17c	Virtual - Operations	What type of devices are supported by your TMS/ System and managed by your staff/other agencies?		ITS devices
17d	Virtual - Operations	How is the network monitored and who is responsible for monitoring it?	NA
17e	Virtual - Operations	How do you handle security issues for users that are not part of your secure private network?	NA
17f	Virtual - Operations	Are there documents/protocols/operating procedures in place for working virtually/remotely? e.g. ConOps, SOPs, Memorandums of Understanding (MoUs). If yes, please outline type and purpose of the documents. Is there a copy a report/document that can be shared for this study?	NA
18	Virtual - Challenges	What have been some of the challenges you had implementing Virtual capabilities?		None

previous | Table of Contents