Office of Operations
21st Century Operations Using 21st Century Technologies
Table of Contents

Operations Performance Measures and Management (OPMM) Program Road Map

COORDINATION ACROSS FHWA TEAMS, DIVISIONS AND OFFICES

Although it may be a specialized topic area, the inputs to and outcomes from operations performance measurement and management are interwoven through several FHWA Offices and Teams. It will be critically important to coordinate and communicate with these other Offices and Teams as the Road Map activities are initiated and as they proceed. Within each project, a tentative Project Lead is indicated, as well as others with whom to coordinate. This listing will be considered as a minimum required and, when in doubt, coordination and communication will extend beyond the minimum required stakeholders. Plus, outreach for guidance and technical assistance efforts will be coordinated with FHWA's Resource Center Operations Team.

Figure 1. This image contains a matrix that outlines the major elements of a performance management capability maturity model. The y-axis shows and describes the six “capabilities”: 1) Performance measures (content); 2) Performance management (agency culture); 3) Data; 4) Modes; 5) Facility and Trip Coverage; and 6) Traveler Preferences and Tradeoffs. The x-axis outlines progressively more capable levels of maturity, and the image shows a bronze, silver, gold, and platinum level.
All "ribbon levels" typically use travel time-based or delay performance measures, including total delay, delay per mile, travel time index, planning time index, etc. Measures are computed at the spatial and temporal scales of interest.
Perf. Measures (Content): → Limited, project-specific "after" study; snapshot of outcome measures (averages) → Only required (“siloed”) reporting → Family of output and outcome measures in some areas of organization Full/seamless family of output/outcome measures across organization; real-time link (and decision-making) between project-level and system reporting; averages and reliability
Perf. Mgmt (Culture): → Minimal perf mgmt interest; performed only as required → Isolated champions of perf mgmt; nothing coordinated across any agency "silos" → Evidence of entire portions of agency implementing and making decisions with perf measures; evidence of "data-informed" process to select projects Perf mgmt is ubiquitous in agency culture; entire agency speaks "perf mgmt language" – it feeds mgmt decision-making; "data-driven" decisions using real-time information
All "ribbon levels" typically use speed, volume and roadway inventory information at spatial and temporal scales of interest. As the industry matures to the "platinum level," real-time performance management and decision-making are possible.
Data: → "Siloed" datasets; no connections → Dataset connections possible – requires programming/processing → Evidence of some coordination of datasets across traditional agency "silos" Connected with other agency datasets (volume, crashes, pavement, etc.); application programming interface (API) to visualize/query data for decision-making
Modes: → Mode areas are "siloed" in agency; limited communication → Some ability to capture/estimate mode shifts within "silo" of interest → Ability to capture mode shifts across entire agency Ability to capture mode shifts over time and across the agency, including intermodal considerations (freight and person)
Facility and Trip Coverage: → Limited temporal/ spatial coverage in "silos" → Selected modes/facilities and temporal coverage → All modes, all facilities, all days, all times covered In addition to gold level, ability to capture diversion from traveler info or control strategies
Traveler Preferences/ Tradeoffs: → Limited ability to capture trip preferences or revealed behavior → Some ability in selected agency "silos" to capture some trip preferences → Technological methods identified/used to capture trip preferences or revealed behavior Agency ability to gauge or capture traveler preferences and revealed behavior (i.e., how you traveled and How/where you really wanted to travel)

Figure 1. Illustration of Proposed Operations Performance Management Capability Maturity Model for Gauging Current Practice

Figure 2. This complex graphic shows a five-year timeline that contains 19 individual performance monitoring and management projects, several of which are interconnected or related. The titles, timeline, interconnections, and more detailed descriptions for these 18 projects are contained later in this document in text form. In other words, this graphic is a one-page pictorial summary of the 18 projects that are later discussed in more detail in this document.

Figure 2. OPMM Program Research Plan and Road Map — Calendar Years 2014 through 2018

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