Office of Operations
21st Century Operations Using 21st Century Technologies

Impacts of Technology Advancements on Transportation Management Center Operations



This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The U.S. Government assumes no liability for the use of the information contained in this document. This report does not constitute a standard, specification, or regulation. The United States Government does not endorse products or manufacturers. Trademarks or manufacturers’ names appear in this report only because they are considered essential to the objective of the document.

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Technical Report Documentation Page

1. Report No.


2. Government Accession No.

3. Recipient’s Catalog No.

4. Title and Subtitle

Impacts of Technology Advancements on Transportation Management Center Operations

5. Report Date

January 2013

6. Performing Organization Code

7. Author(s)

Arianne Mizuta, Kathleen Swindler, Les Jacobson, and Steve Kuciemba

8. Performing Organization Report No.

9. Performing Organization Name and Address

Parsons Brinckerhoff
100 South Charles Street, Tower 1, 10th Floor
Baltimore, MD 21201

Under contract with Cambridge Systematics, Inc.

10. Work Unit No. (TRAIS)

11. Contract or Grant No.

DTFH61-06-D-00004 T-12001

12. Sponsoring Agency Name and Address

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Ave S.E.
Washington, D.C. 20590

13. Type of Report and Period Covered

Final Report

14. Sponsoring Agency Code


15. Supplementary Notes

Jimmy Chu, FHWA Office of Transportation Management, Government Task Manager (GTM)

16. Abstract

This report provides guidance to TMCs and transportation management agencies on how to better position themselves operationally in anticipation of future technology changes and advancements. Eight top trends of TMC operations are identified, including those that come from both within and outside the transportation community. Individual strategies – 80 in total – are presented to assist TMC managers with addressing the trends. The strategy descriptions include successful practice examples and key references as applicable. Recognizing the potential difficulties in successfully implementing individual strategies, the report also presents tools for building a framework for the technology and mindset developments.

17. Key Words

Transportation management center (TMC), technology trends, social media, organizational structure, operational strategies, successful practices, third parties, mobile communications

18. Distribution Statement

No restrictions.

19. Security Classif. (of this report)


20. Security Classif. (of this page)


21. No of Pages


22. Price


Form DOT F 1700.7 (8-72)                                                                      Reproduction of completed pages authorized


We would like to thank Jimmy Chu, FHWA Office of Transportation Management, Government Task Manager (GTM), for his continued support and technical guidance during this project. We would also like to acknowledge the following Transportation Management Centers Pooled Fund Study (TMC PFS) members for their contributions, support, and technical guidance during this project.

  • Robert Koeberlein, Idaho Department of Transportation
  • Brian Hoeft, Regional Transportation Commission Southern Nevada/Fast
  • Cathy McGhee, Virginia Department of Transportation
  • Glenn Blackwelder, Utah Department of Transportation
  • Jim McGee, Nebraska Department of Roads
  • Mike Jenkinson, Caltrans
  • Reza Karimvand, Arizona Department of Transportation
  • Vinh Dang, Washington State Department of Transportation