Impacts of Technology Advancements on Transportation Management Center Operations

Foreword

Notice

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Technical Report Documentation Page

1. Report No. FHWA-HOP-13-008	2. Government Accession No.			3. Recipient’s Catalog No.
4. Title and Subtitle Impacts of Technology Advancements on Transportation Management Center Operations				5. Report Date January 2013
				6. Performing Organization Code
7. Author(s) Arianne Mizuta, Kathleen Swindler, Les Jacobson, and Steve Kuciemba				8. Performing Organization Report No.
9. Performing Organization Name and Address Parsons Brinckerhoff 100 South Charles Street, Tower 1, 10th Floor Baltimore, MD 21201 Under contract with Cambridge Systematics, Inc.				10. Work Unit No. (TRAIS)
				11. Contract or Grant No. DTFH61-06-D-00004 T-12001
12. Sponsoring Agency Name and Address U.S. Department of Transportation Federal Highway Administration Office of Operations 1200 New Jersey Ave S.E. Washington, D.C. 20590				13. Type of Report and Period Covered Final Report
				14. Sponsoring Agency Code HOTM, FHWA
15. Supplementary Notes Jimmy Chu, FHWA Office of Transportation Management, Government Task Manager (GTM)
16. Abstract This report provides guidance to TMCs and transportation management agencies on how to better position themselves operationally in anticipation of future technology changes and advancements. Eight top trends of TMC operations are identified, including those that come from both within and outside the transportation community. Individual strategies – 80 in total – are presented to assist TMC managers with addressing the trends. The strategy descriptions include successful practice examples and key references as applicable. Recognizing the potential difficulties in successfully implementing individual strategies, the report also presents tools for building a framework for the technology and mindset developments.
17. Key Words Transportation management center (TMC), technology trends, social media, organizational structure, operational strategies, successful practices, third parties, mobile communications			18. Distribution Statement No restrictions.
19. Security Classif. (of this report) Unclassified		20. Security Classif. (of this page) Unclassified			21. No of Pages 154	22. Price N/A

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Preface/Acknowledgments

We would like to thank Jimmy Chu, FHWA Office of Transportation Management, Government Task Manager (GTM), for his continued support and technical guidance during this project. We would also like to acknowledge the following Transportation Management Centers Pooled Fund Study (TMC PFS) members for their contributions, support, and technical guidance during this project.

• Robert Koeberlein, Idaho Department of Transportation
• Brian Hoeft, Regional Transportation Commission Southern Nevada/Fast
• Cathy McGhee, Virginia Department of Transportation
• Glenn Blackwelder, Utah Department of Transportation
• Jim McGee, Nebraska Department of Roads
• Mike Jenkinson, Caltrans
• Reza Karimvand, Arizona Department of Transportation
• Vinh Dang, Washington State Department of Transportation