Office of Operations
21st Century Operations Using 21st Century Technologies

Impacts of Technology Advancements on Transportation Management Center Operations

Final Report

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations (HOP)
1200 New Jersey Avenue, SE
Washington, DC 20590
www.ops.fhwa.dot.gov

Publication #: FHWA-HOP-13-008

United States Department of Transportation Federal Highway Administration

Table of Contents

Foreword

Executive Summary

Chapter 1 Introduction

1.1 Background

1.2 Report Objectives

1.3 Report Organization

1.3.1 Chapter 1: Introduction

1.3.2 Chapter 2: Literature Review

1.3.3 Chapter 3: Top Trends and Issues of TMC Operation

1.3.4 Chapter 4: Successful Practices and Strategies for TMC Managers

1.3.5 Chapter 5: Program-Level Implementation and Integration

1.3.6 Chapter 6: Summary and Conclusions

1.3.7 Chapter 7: References

Chapter 2 Literature Review

2.1 Big Picture Influencers

2.2 Data and Communications Category

2.2.1 Key Development: Increasing involvement of private third-parties in ITS data

2.2.2 Key Development: Increasing diversity of sources, coverage, types, and quantity of data (including from third-party sources)

2.2.3 Key Development: Developments in next-generation wireless communications

2.2.4 Key Development: Incresing coverage of rural freeways and arterials

2.3 Connected Vehicle Category

2.3.1 Key Development: Seamless integration between vehicle and personal Smartphone and other mobile communication devices

2.4 Agency Processes Category

2.4.1 Key Development: Toll and other Pricing operations in TMCs

2.4.2 Key Development: Accelerating ITS system design and implementation cycles

2.4.3 Key Development: TMC Operator and Manager Responsibilities Not Being Aligned with Civil Service Classifications

2.5 Control Technologies Category

2.5.1 Key Development: Active Transportation and Demand Management (ATDM) – a mindset using a set of tools to be responsive to demands and conditions

2.5.2 Key Development: Launch of Integrated Corridor Management (ICM) initiatives

2.5.3 Key Development: Arterial management, including adaptive signal control

2.5.4 Key Development: Emergence of decision-support systems

2.5.5 Automation of TMC functions

2.6 Traveler Information Category

2.6.1 Key Development: In the future, in-vehicle applications will be provided through handheld devices that interface with the car rather than built-in systems that become outdated over the lifespan of the vehicle.

2.6.2 Key Development: Predictive analysis and forecasting

Chapter 3 Top Trends and Issues of TMC Operations

3.1 Trends Emerging from Within the Transportation Community

3.1.1 A Nimble Service-Oriented Program Mindset and Organizational Structure

3.1.2 Active Transportation and Demand Management (ATDM) Concept and Toolkit

3.1.3 Accommodating Toll and Other Pricing Operations in TMCs

3.1.4 Performance Monitoring and Management

3.2 Trends and Technologies that TMCs Can Adapt and Take Advantage of from Outside the Transportation Community

3.2.1 Automation Tools

3.2.2 Involvement of Third Parties in Data Collection, Data Analysis, and Provision of Traveler Information

3.2.3 Mobile Communications and Wireless Networks

3.2.4 Social Media for Traveler Information and Crowdsourcing

Chapter 4 Successful Practices and Strategies for TMC Managers

4.1 Trends Emerging from Within the Transportation Community

4.1.1 A Nimble Service-Oriented Program Mindset and Organizational Structure

4.1.2 Active Transportation and Demand Management (ATDM) Concept and Toolkit

4.1.3 Accommodating Toll and Other Pricing Operations in TMCs

4.1.4 Performance Monitoring and Management

4.2 Trends and Technology that TMCs can Adapt and Take Advantage of from Outside the Transportation Community

4.2.1 Automation Tools

4.2.2 Involvement of Third Parties in Data Collection, Data Analysis, and Provision of Traveler Information

4.2.3 Mobile Communications and Wireless Networks

4.2.4 Social Media for Traveler Information and Crowdsourcing

4.3 Cross-Reference between Trends and Strategies

Chapter 5 Program-Level Implementation and Integration

5.1 Internal TMC Processes

5.1.1 Description

5.1.2 Tools

5.2 TMC Manager Checklists for Internal Processes

5.3 Coordination of TMC Processes with the Broader Organizational Context

5.3.1 Description

5.3.2 Tools

5.4 TMC Manager Checklists for Coordination of TMC Processes within the Broader Organizational Context

Chapter 6 Summary and Conclusions

6.1 Summary

6.2 TMC Manager Programmatic Checklist of Recommended Actions

6.3 Conclusions

Chapter 7 References

Appendix A TMC Manager Checklists for Internal Processes

Appendix B TMC Manager Checklists for Coordination of TMC Processes within the Broader Organizational Context

Appendix C TMC Manager Programmatic Checklist of Recommended Actions

List of Tables

Table 1: Successful Practices in Mobile Platform Traveler Information

Table 2: Top Trends with Applicable Strategies to be Considered by TMC Operators

Table 3: Internal TMC Process Checklist for Technical Processes

Table 4: Internal TMC Process Checklist for Plans and Preparedness

Table 5: Internal TMC Process Checklist for Staff Development

Table 6: Broader Organizational Context Checklist for Planning

Table 7: Broader Organizational Context Checklist for Visibility

Table 8: Broader Organizational Context Checklist for Communication

Table 9: Recommended Actions Checklist for Selecting Strategies

Table 10: Recommended Actions Checklist for Staying Informed on Technological Advancement

Table 11: Recommended Actions Checklist within the Broader Organizational Context

List of Figures

Figure 1: Top Trends and Issues of TMC Operations

Figure 2: ATDM Approach

Figure 3: Top Trends and Issues of TMC Operations with Section References

Figure 4: Changing Elements of Transportation Agency Operations

Figure 5: ATDM Areas with Example Approaches

Figure 6: Percentage of 41 States and DC Using Social Media Tools in 2012

Figure 7: Relation of Chapter 3 to Chapter 4

Figure 8: Indicators of Potential ATM Deployment

Figure 9: Initial and Future RIDOT TMC Performance Measures

Figure 10: Illustration of Primary and Secondary Associations among Trends and Strategies

Figure 11: Chapter 3, 4, and 5 Flow

Figure 12: Internal TMC Process Tools

Figure 13: Broader Organization Context Tools

Figure 14: Top Trends and Issues of TMC Operations

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