Office of Operations
21st Century Operations Using 21st Century Technologies

Role of Transportation Management Centers in Emergency Operations Guidebook



This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The U.S. Government assumes no liability for the use of the information contained in this document. This report does not constitute a standard, specification, or regulation. The U.S. Government does not endorse products or manufacturers. Trademarks or manufacturers’ names may appear in this report only because they are considered essential to the objective of the document.

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The Federal Highway Administration (FHWA) provides high-quality information to serve Government, industry, and the public in a manner that promotes public understanding. Standards and policies are used to ensure and maximize the quality, objectivity, utility, and integrity of its information. FHWA periodically reviews quality issues and adjusts its programs and processes for continuous quality improvement.

Technical Report Documentation Page

1. Report No.


2. Government Accession No.

3. Recipient’s Catalog No.

4. Title and Subtitle

Role of Transportation Management Centers in Emergency Operations Guidebook

5. Report Date

October 2012

6. Performing Organization Code

7. Author(s)

Daniel Krechmer, Albert Samano III, Pamela Beer, Nicholas Boyd, Brenda Boyce

8. Performing Organization Report No.

9. Performing Organization Name and Address

Cambridge Systematics, Inc.
4800 Hampden Lane, Suite 800
Bethesda, MD 20814

Fortress, Inc.
1118 Hidden Glen Drive
Round Rock, TX 78681

12980 Metcalf Avenue #470
Overland Park, KS 66213

10. Work Unit No. (TRAIS)

11. Contract or Grant No.


12. Sponsoring Agency Name and Address

U.S Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Ave, SE
Washington, DC 20590

13. Type of Report and Period Covered

Final Report

14. Sponsoring Agency Code


15. Supplementary Notes

Jimmy Chu, FHWA Office of Transportation Management, Government Task Manager (GTM)

16. Abstract

The purpose of this guidebook is to increase communication, collaboration, and cooperation among Transportation Management Centers (TMC) and emergency response agencies so they can effectively respond to a variety of situations ranging from a localized traffic incident to major regional events such as hurricane evacuations. The key is to remove the technical and institutional barriers that prevent TMCs from fully supporting emergency operations. The guidebook addresses those barriers and provides noteworthy practices on how TMCs can effectively implement emergency operations through a mutual understanding with emergency response agencies on the responsibilities, resources, and operational procedures that result in a beneficial relationship for all parties. Throughout the publication are photos showing actual emergency events and the role played by the TMC. The guidebook will increase a TMC’s understanding of emergency operations and identify specific activities to enhance coordination and cooperation with emergency response agencies. The guidebook will also allow emergency response agencies to understand the mission, resources, and operational procedures of TMCs. As demonstrated through the guidebook best practices, it is the trust and relationships built up through joint planning and training activities that result in better cooperation. Improved cooperation in turn leads to success in achieving the ultimate goal, which is more rapid and effective response in times of emergency with reduced loss of life and property.

17. Key Words

Transportation Management Centers, Emergency response, Incident management, Incident Command System

18. Distribution Statement

No restrictions.

19. Security Classif. (of this report)


20. Security Classif. (of this page)


21. No of Pages


22. Price


Form DOT F 1700.7 (8-72)                                                                      Reproduction of completed pages authorized


We would like to thank Jimmy Chu, FHWA Office of Transportation Management, Government Task Manager (GTM), for his continued support and technical guidance during this project. We would also like to acknowledge the contributions of the following Transportation Management Centers Pooled Fund Study (TMC PFS) members:

  • Cathy McGhee, Virginia Department of Transportation;
  • Robert Koeberlein, Idaho Department of Transportation;
  • Paul Keltner, Wisconsin Department of Transportation;
  • Laurel Radow, FHWA;
  • Tom Martin, I-95 Corridor Coalition; and
  • Ming Shiun Lee, URS Corporation.

This report is based upon work supported by the Federal Highway Administration TMC PFS under contract number DTFH61-06-D-00004. Any opinions, findings, and conclusions or recommendations expressed in this publication are those of the authors and do not necessarily reflect the views of the Federal Highway Administration.