Office of Operations
21st Century Operations Using 21st Century Technologies

Technical Report Documentation Page

1. Report No.


2. Government Accession No. 3. Recipient’s Catalog No.

4. Title and Subtitle

Service Patrol Handbook

5. Report Date

July 2008

6.  Performing Organization Code

7. Author(s)

Nancy Houston, Craig Baldwin, Andrea Vann Easton, Steve Cyra, P.E., P.T.O.E., Marc Hustad, P.E., Katie Belmore, EIT

8. Performing Organization Report No.

9. Performing Organization Name and Address

Booz Allen Hamilton
8283 Greensboro Drive
McLean, Virginia 22102

HNTB Corporation
11414 West Park Place, Suite 300
Milwaukee, WI 53224

10. Work Unit No. (TRAIS)


11. Contract or Grant No.


12. Sponsoring Agency Name and Address

Federal Highway Administration
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered

Final Report

14. Sponsoring Agency Code


15. Supplementary Notes

Paul Sullivan, FHWA Office of Operations, Office of Transportation Operations, Contracting Officer’s Technical Representative (COTR). Handbook development was performed under contract to Booz Allen Hamilton.

16. Abstract

This Handbook provides an overview of the Full-Function Service Patrol (FFSP) and describes desired program characteristics from the viewpoint of an agency that is responsible for funding, managing, and operating the services. Presented guidelines and rules of thumb illustrate operational characteristics, sponsorship, level of service, number of vehicles needed, vehicle types and equipment, patrol frequency, operator and manager training, and services provided. The primary audience for the Handbook comprises State department of transportation (DOT) decision-makers, managers, operators, and practitioners who are responsible for, or are considering, implementing an FFSP program as part of a strategy to reduce congestion.

17. Key Words

Service Patrol; Freeway Service Patrol; Highways, Traffic Incident Management

18. Distribution Statement

No restrictions.

19. Security Classif. (of this report)


20. Security Classif. (of this page)


21. No. of Pages


22. Price

Form DOT F 1700.7 (8-72)        Reproduction of completed page authorized

July 9, 2008
Publication #FHWA-HOP-08-031