Office of Operations
21st Century Operations Using 21st Century Technologies

7.13 Best Practices

All of the incidents reviewed used some best practices regarding evacuation management to a degree. The following best practices were identified based on the interviews.
  • Ability to change procedures on the fly
  • Communication workarounds
  • Controlling a potential chaotic scene with evacuation procedures
  • Daily meetings
  • Fact sheets and press briefings
  • Joint information center
  • Pet unification plan
  • Placement of an incident command quickly
  • Town hall meetings
  • Training, including tabletop exercises
  • Unified incident command
  • Use of the 2-1-1 system for human and volunteer services
  • Use of an incident command
  • Use of the national incident management system.

February 6, 2006
Publication #FHWA-HOP-08-014