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Freeway Management and Operations Handbook

Description of Figure 10-1: A Framework for Organizing and Sustaining Incident Management Programs

The program concepts and methods follow for Phases 1, 2, and 3. An arrow is shown leading from Phase 1 to Phase 2 and from Phase 2 to Phase 3:

Phase 1 Program Concept:

  • Describe the Current State of Incident Management Efforts
  • Describe and Justify Formalizing Incident Management
  • Identify the Full Range of Stakeholders Who Should Be Involved
  • Develop Program Goals and Objectives
  • Identify Institutional and Jurisdictional Challenges

Phase 1 Methods:

  • Conduct Study of Problems / Needs
  • Workshop with Stakeholders
  • Facilitated Sessions to Identify Program Goals / Objectives
  • Discuss Issues Openly

Phase 2 Program Concept:

  • Obtain Buy-in from Stakeholders
  • Develop Performance Measures for Objectives
  • Develop an Incident Management Program Strategy and Plan
  • Implement the Plan

Phase 2 Methods:

  • Meetings with Stakeholders
  • Select Measures Based on Best Practices Followed and Local Needs
  • Strategy Development Led by Steering Committee
  • Implementation Led by Program Operations Committee

Phase 3 Program Concept:

  • Solidify Relationships with Stakeholders
  • Evaluate Performance Against Every Objective
  • Modify Strategy and Plan Based on Evaluation
  • Leverage Public Support
  • Use the Transportation Planning Process to Secure Funding in the Long Term

Phase 3 Methods:

  • Conduct Periodic Program Retreats
  • Retain Outside Evaluator to Assess Program Performance
  • Swiftly Implement Recommendations from Evaluation Reports
  • Conduct Public Awareness Campaign