Freeway Management and Operations Handbook

Description of Figure 10-1: A Framework for Organizing and Sustaining Incident Management Programs

The program concepts and methods follow for Phases 1, 2, and 3. An arrow is shown leading from Phase 1 to Phase 2 and from Phase 2 to Phase 3:

Phase 1 Program Concept:

• Describe the Current State of Incident Management Efforts
• Describe and Justify Formalizing Incident Management
• Identify the Full Range of Stakeholders Who Should Be Involved
• Develop Program Goals and Objectives
• Identify Institutional and Jurisdictional Challenges

Phase 1 Methods:

• Conduct Study of Problems / Needs
• Workshop with Stakeholders
• Facilitated Sessions to Identify Program Goals / Objectives
• Discuss Issues Openly

Phase 2 Program Concept:

• Obtain Buy-in from Stakeholders
• Develop Performance Measures for Objectives
• Develop an Incident Management Program Strategy and Plan
• Implement the Plan

Phase 2 Methods:

• Meetings with Stakeholders
• Select Measures Based on Best Practices Followed and Local Needs
• Strategy Development Led by Steering Committee
• Implementation Led by Program Operations Committee

Phase 3 Program Concept:

• Solidify Relationships with Stakeholders
• Evaluate Performance Against Every Objective
• Modify Strategy and Plan Based on Evaluation
• Leverage Public Support
• Use the Transportation Planning Process to Secure Funding in the Long Term

Phase 3 Methods:

• Conduct Periodic Program Retreats
• Retain Outside Evaluator to Assess Program Performance
• Swiftly Implement Recommendations from Evaluation Reports
• Conduct Public Awareness Campaign