Emergency Transportation Operations

Technical Report Documentation Page

1. Report No.


2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Traffic Incident Management Handbook

5. Report Date

January 2010

6. Performing Organization Code


7. Author(s)

Nicholas Owens, SAIC, April Armstrong, SAIC, Paul Sullivan, SAIC, Carol Mitchell, SAIC, Diane Newton, SAIC, Rebecca Brewster, ATRI, Todd Trego, ATRI

8. Performing Organization Report No.

9. Performing Organization Name and Address

Science Applications International Corporation (SAIC)
8301 Greensboro Drive
McLean, VA 22102

10. Work Unit No. (TRAIS)


11. Contract or Grant No.


12. Sponsoring Agency Name and Address

Federal Highway Administration, Office of Operations
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered


14. Sponsoring Agency Code


15. Supplementary Notes

Kimberly C. Vásconez, FHWA Office of Operations, Office of Transportation Operations, Emergency Transportation Operations Team Leader and Contracting Officer's Technical Monitor (COTM)

16. Abstract

The 2010 version of the TIM Handbook includes the latest advances in TIM programs and practices across the country and offers insights into the latest innovations in TIM tools and technologies. The 2010 TIM Handbook also features a parallel, web-based version that may be conveniently bookmarked, browsed, or keyword-searched for quick reference. This version supersedes the Freeway Incident Management Handbook (published by FHWA in 1991) and the TIM Handbook (published by FHWA in 2000). Readers will find the following topic areas in this Handbook:

  • Introduction: This chapter provides an overview of Traffic Incident Management and sets the context for the 2010 TIM Handbook update.
  • TIM Strategic Program Elements: This chapter details the programmatic structure and institutional coordination necessary for a successful TIM program.
  • TIM Tactical Program Elements: This chapter describes the full range of on-scene operations.
  • TIM Support Program Elements: This chapter describes the communications and technical aspects of successful TIM programs.

A quick resource guide titled, "Want to Know More," follows each chapter and directs readers to supplemental information associated with the specific chapter content.

17. Key Words

Emergency Transportation Operations, Traffic Incident Management (TIM), Full-Function Safety/Service Patrols (FFSPs), Safe/Quick Clearance, Performance Measurements, Communications, TMCs, TOCs, Safety/Service Patrols, Freeway Operations, Traffic Control

18. Distribution Statement

No restrictions

19. Security Classification (of this report)


20. Security Classification (of this page)


21. No of Pages


22. Price


Form DOT F 1700.7 (8-72)

Reproduction of completed page authorized.

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