Office of Operations
21st Century Operations Using 21st Century Technologies

Improving Transportation Systems Management and Operations – Capability Maturity Model Workshop White Paper – Culture

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Contact Information:

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

United States Department of Transportation Federal Highway Administration logo.

April 2015

Table of Contents

Executive Summary



State of the Practice Findings for TSM&O Culture


Technical Understanding and Business Case


Outreach – Internal and External

Policy/Program Status/Authorities


State DOT and Regional Implementation Plan Priorities

Best Practices and National Needs

Chapter 1: TSM&O Capability Maturity Self-Assessment Program: General Background

1.1 TSM&O and the Capability Maturity Model

1.2 CMM Self-Assessment Workshops

1.3 The Capability Maturity Self-Assessment Framework

1.4 CMM Self-Assessment Workshops Analyzed

Chapter 2: Summary of All Capability Dimensions

2.1 Synergies among Dimensions of Capability

2.2 General Implementation Plan Priorities for All Six Dimensions

Business Processes

Systems and Technology

Performance Measurement


Organization and Staffing


Chapter 3: State of the Practice for the Culture Dimension

3.1 The Culture Dimension

3.2 Technical Understanding and Business Case

3.3 Leadership/Champions

3.4 Outreach – Internal and External

3.5 Policy/Program Status/Authorities

Chapter 4: Relationships to Other Capability Dimensions

4.1 Synergy

4.2 Span of Control

Chapter 5: Implementation Plan Capability Improvement Actions

5.1 Develop TSM&O Business Case and Related Communications Strategy

5.2 Develop TSM&O Outreach/Communications Material

Chapter 6: Best Practice Examples

Chapter 7: Addressing Needs on the National Level

Chapter 8: References

Appendix: Steps to Implement Common Implementation Plan Priority Actions for Culture Dimension

List of Tables

Table 1.1 Self-Assessment CMM Workshop Locations Analyzed in this White Paper

Table 2.1 Workshop Self-Assessment Levels Distribution by Dimension (23 Workshops)

Table 3.1 Self-Assessment Workshop Levels of Capability Maturity for Culture

Table 7.1 Suggested National Activities to Support Improvements in Culture

List of Figures

Figure 2.1 Graph. Distribution of Self-Assessments (23 Workshops)

Figure 2.2 Graph. Synergy Among Dimensions of Capability

Figure 3.1 Graph. Culture Compared to Other Dimensions of Capability

Figure 4.1 Graph. Key Synergisms between Culture and Other Dimensions

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