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21st Century Operations Using 21st Century Technologies

Improving Transportation Systems Management and Operations – Capability Maturity Model Workshop White Paper – Business Processes

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

United States Department of Transportation Federal Highway Administration logo.

April 2015

Table of Contents

Executive Summary



State of the Practice Findings for TSM&O Business Processes


TSM&O Planning Process


Project Development/Procurement

Metropolitan/Regional Planning Organization Roles


State DOT and Regional Implementation Plan Priorities

Best Practices and National Needs

Chapter 1: TSM&O Capability Maturity Self-Assessment Program: General Background

1.1 TSM&O and the Capability Maturity Model

1.2 CMM Self-Assessment Workshops

1.3 The Capability Maturity Self-Assessment Framework

1.4 CMM Self-Assessment Workshops Analyzed

Chapter 2: Summary of All Capability Dimensions

2.1 Synergies among Dimensions of Capability

2.2 General Implementation Plan Priorities for All Six Dimensions

Business Processes

Systems and Technology

Performance Measurement


Organization and Staffing


Chapter 3: State of the Practice for the Business Processes Dimension

3.1 The Business Processes Dimension

3.2 TSM&O Planning Process

3.3 Programming/Budgeting

3.4 Project Development/Procurement

3.5 Metropolitan Planning Organizations, Other Regional Entities and TSM&O Planning

Chapter 4: Relationships to Other Capability Dimensions

4.1 Synergy

4.2 Span of Control

Chapter 5: Implementation Plan Capability Improvement Actions

5.1 Development of a TSM&O Program Plan

5.2 Focus on a Specific Corridor Plan

5.3 Develop TSM&O Business Case and Related Communications Strategy

Chapter 6: Best Practice Examples

Chapter 7: Addressing Needs on the National Level

Chapter 8: References

Appendix: Steps to Implement Common Implementation Plan Priority Actions for Business Processes Dimension

List of Tables

Table 1.1 Self-Assessment CMM Workshop Locations Analyzed in this White Paper

Table 2.1 Workshop Self-Assessment Levels Distribution by Dimension (23 Workshops)

Table 3.1 Self-Assessment Workshop Levels of Capability Maturity for Business Processes

Table 7.1 Suggested National Activities to Support Improvements in Business Processes

List of Figures

Figure 2.1 Graph. Distribution of Self-Assessments (23 Workshops)

Figure 2.2 Graph. Synergy among Dimensions of Capability

Figure 3.1 Graph. Business Processes Compared to Other Dimensions of Capability

Figure 4.1 Graph. Key Synergisms between Business Processes and Other Dimensions

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