Road/Intelligent Transportation System (ITS) Maintenance Crowdsourcing Examples

The following table lists organizations’ use of crowdsourced data (by source) to augment aspects of roadway and Intelligent Transportation Systems (ITS) maintenance. Please share your organization’s road/ITS crowdsourcing example with any of the Federal Highway Administration (FHWA) Everyday Counts Round Six (EDC-6) Crowdsourcing for Advancing Operations innovation coleads listed under Contact Us.

What (Application)	Who (Organization)	Data Source	Brief Description
Pothole Repair	Delaware Department of Transportation (DOT)	Agency App Waze	The agency created a singular mobile application for traveler information and event reporting. Travelers submit reports through the application, or through Waze. The agency collects and geolocates the reports and shares relevant reports with each district weekly to inform plans for repair of potholes or other road issues.
Pothole Repair	Kansas and Missouri DOT	Waze	“KC Scout,” a bistate traffic management system spanning Missouri and Kansas, evaluated the Waze-reported pothole data over a 2-month period. Crews confirmed a pothole or other issue was present on the road within 90 feet of the reported location for 45 of the 46 reports made by Waze users, a 98-percent accuracy rate. Given this success rate, KC Scout deployed the Pothole Customer Proactive Reporting (CPR) tool to all maintenance teams within the greater Kansas City region, sending daily summaries (spreadsheets and maps) that integrate Waze reports with citizen pothole reports made by phone.
Pothole Repair	District of Columbia DOT	Waze 311 Phone Calls	The agency launched a “Potholepalooza” campaign, using social media in 2015. Approximately 11,000 potholes were reported through 311 calls and conventional city employees’ reports in 3 months. Additionally, 10,000 potholes were reported by 650,000 Waze users in 1 month. The geographic distribution of reports helped the agency prioritize repairs.