Organizing for TSMO
Case Study 4: Culture - Changing the Culture Towards TSMO in State Departments of Transportation

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Contact Information: Operations Feedback at OperationsFeedback@dot.gov

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

FHWA-HOP-19-066

August 2019

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Table of Contents

[ Notice and Quality Assurance Statement ] | [ Technical Report Documentation Page ] | [ List of Abbreviations and Acronyms ]

• Executive Summary
• Chapter 1 - Introduction
  • Purpose of Case Studies
  • Identified Topics of Importance
  • Interviews
  • Description of Culture
• Chapter 2 - Best Practice Examples
  • Colorado Department of Transportation (CDOT)
  • Florida Department of Transportation District 4 (FDOT D4)
  • Iowa Department of Transportation (IowaDOT)
  • Michigan Department of Transportation (MDOT)
  • Washington State Department of Transportation (WSDOT)
• Chapter 3 - Summary
• References

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List of Figures

• Figure 1. Chart Four Levels of Maturity
• Figure 2: Chart CDOT TSMO Brochure
• Figure 3. Chart Excerpt from TSMO Service Areas and Criteria Table
• Figure 4. Illustration Clips from IowaDOT's TSMO Video
• Figure 5: Chart MDOT's TSMO Business Case for the General Public
• Figure 6. Photo MDOT's TSMO Business Case for Legislators
• Figure 7: Chart MDOT's TSMO Umbrella
• Figure 8. Chart Example Action Item Matrix
• Figure 9. Illustration WSDOT TSMO Website - Transportation Strategies and Concepts

List of Tables

• Table 1. Interview Participants and Agencies