Creating an Effective Program to Advance Transportation System Management and Operations
Primer

Contact Information: Operations Feedback at OperationsFeedback@dot.gov.

FHWA Report Number: FHWA-HOP-12-003

U.S. Department of Transportation
Federal Highway Administration

January 2012

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Table of Contents

Foreword

Introduction

Purpose of the Primer

Background

Basic Transportation Systems Management and Operations Strategies

List of Tables

Table 1. Current Level of Agency Capability

Table 2. General Strategies to Advance to the Next Level of Capability

List of Figures

Figure 1. Sources of Congestion

Figure 2. Best Practice Incident Management Reduction

Figure 3. Examples of Agencies Moving Towards Comprehensive TSM&O Programs

Figure 4. Relationships Among Program, Processes in Institutional Framework

Figure 5. Levels of Agency Capability Maturity

Figure 6. Using the Tables – Example

Figure 7. Virginia Department of Transportation (VDOT) SOPP Structure

Figure 8. Florida DOT Business Plan

Figure 9. Participant Worksheet

U.S. Department of Transportation
Federal Highway Administration
Office of Transportation Management, (HOTM)
1200 New Jersey Avenue, SE
Washington, DC 20590
www.ops.fhwa.dot.gov