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Implementation and Operational Guidelines for 511 Services, version 3.0

Appendix E – Text Version of the Table of Attributes of Existing 511 Services

 

Download this 511 Systems' Attributes Table as a Microsoft® Excel spreadsheet file - requires Microsoft® Excel Viewer.

 

Return to Appendix E


 

Alaska

Date Operational: April 2003

Backdoor Number: 866-282-7577

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Arizona

Date Operational: March 2002

Backdoor Number: 888-411-ROAD, 602-523-0244

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Cincinnati / Northern Kentucky

Date Operational: June 11, 2001

Backdoor Number: 513-333-3333

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Colorado

Date Operational: October 1, 2004

Backdoor Number: 303-639-1111

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Iowa

Date Operational: November 15, 2002

Backdoor Number: 800-288-1047

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Kansas

Date Operational: January 2004

Backdoor Number: 866-511-KDOT

 

User Interface – Commands (1):

UserInterface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Kentucky

Date Operational: November 26, 2002

Backdoor Number: 866-737-3767

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Maine

Date Operational: May 2003

Backdoor Number: 866-282-7578

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Minnesota

Date Operational: July 1, 2002

Backdoor Number: 800-542-0220

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Montana

Date Operational: January 2003

Backdoor Number: 800-226-7623

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Nebraska

Date Operational: October 1, 2001

Backdoor Number: 800-906-9069

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

New Hampshire

Date Operational: May 2003

Backdoor Number: 866-282-7579

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

North Carolina

Date Operational: August 2004

Backdoor Number: 877-511-INNC

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

North Dakota

Date Operational: February 10, 2003

Backdoor Number: 866-696-3511

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Oregon

Date Operational: December 2003

Backdoor Number: 800-715-7541

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Orlando

Date Operational: June 24, 2002

Backdoor Number: 866-510-1930

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Rhode Island

Date Operational: March 2005

Backdoor Number: 888-401-4511

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Sacramento / Northern California

Date Operational: September 2, 2004

Backdoor Number: 877-511-TRIP

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

San Francisco Bay Area

Date Operational: May 2004

Backdoor Number: 866-736-7433

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

South Dakota

Date Operational: November 2002

Backdoor Number: 866-697-3511

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Southeast Florida

Date Operational: July 2002

Backdoor Number: 866-914-3838

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Tampa

Date Operational: September 2004

Backdoor Number: 800-576-3886

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Utah

Date Operational: December 2001

Backdoor Number: 866-511-UTAH

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Vermont

Date Operational: May 2003

Backdoor Number: 800-429-7623

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Virginia

Date Operational: February 2005

Backdoor Number: 800-578-4111

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:


 

Washington State

Date Operational: July 2003

Backdoor Number: 866-548-6690

 

User Interface – Commands (1):

User Interface – Messages:

 

Type of System Content:

 

Type of Roads Covered:

 

Type of Data:

 

Awareness:

 

Main Menu Selections:

 

Connections to Other Systems and Services:

 


 

Notes and definitions:

 

User Interface

1 - When a system has both command types, touchtone is typically a backup interface command mode

2 - Text to Speech - uses software to convert typed text into audible words

3 - Concatenated - the method of parsing previously recorded words or phrases, pieced together to produce sentences.

4 - Floodgates may be used for various levels of information. These include AMBER, Homeland Security and/or General Transportation Alerts

 

Awareness

5- VMS - variable message signs used for general awareness (I.e., peak travel holidays, weekends, etc.) or incident management-related

6 - 511 web site - this can be a co-branded web site like, Virginia and San Fran/Oakland, or a web site with much of the same information available on the phone system, like Commuterlink in Utah.

 

Connection to other Systems

7 - List States or 511 Systems to which your 511 system can transfer data or calls

8 - Call transfer to another agency

9 - Telephone Call is transferred to other service/system by simple request from the caller

10 - Information (data) from multiple 511 systems is shared in a single application, allowing callers to retrieve data from multiple systems without a call transfer (and without the systems transferring any data)

11 - Information (data) is transferred between 511 systems and thus must be re-transmitted periodically to remain current

12 - At call transfer, the system waits for the call to connect before connecting the caller to the new system

13 - At call transfer, the system simply dials the "transfer to" number and releases the port, regardless of whether the call is answered at the other end.

14 - After the transfer is completed, the first transferring system drops the call, releasing the port for new inbound callers.

15 - Call transfer is accomplished by connecting two ports together, thus tying up both ports for the duration of the transferred call

16 - On call transfer, the cost of the inbound call is transferred to the new system along with the call coordinated by the telecom provider for each system)

17 - 511 or other systems allow call transfers between one another in both directions.

 


 

Return to Appendix E

 


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