Implementation and Operational Guidelines for 511 Services, version 3.0
Appendix E – Text Version of the Table of Attributes of Existing 511 Services
Download this 511 Systems' Attributes Table as a Microsoft® Excel spreadsheet file - requires Microsoft® Excel Viewer.
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Alaska
Date Operational: April 2003
Backdoor Number: 866-282-7577
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
Type of System Content:
Type of Roads Covered:
- Other Limited Access
- U.S. Routes
- State Routes
- Other: Anchorage area major arterials
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
Awareness:
Main Menu Selections:
- Traffic / Highway / Roads
- Ferries
- Weather
Connections to Other Systems and Services:
- Which States or Systems (7): Yukon Road Reports
- Call transfer to other system (9)
- Call transfer and drop (14)
Arizona
Date Operational: March 2002
Backdoor Number: 888-411-ROAD, 602-523-0244
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
- Floodgates (4)
Type of System Content:
- Roadway
- Transit
- Car / van pool
- Tourist
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Tourism
- Other information
- Other States / systems
Connections to Other Systems and Services:
- Transfer to Transit or other agencies (8)
- Call transfer to other system (9)
- Attended call transfer (12)
- Call transfer and drop (14)
Cincinnati / Northern Kentucky
Date Operational: June 11, 2001
Backdoor Number: 513-333-3333
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
Type of System Content:
Type of Roads Covered:
- Interstate
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Construction
- Incidents
- Congestion
- Travel times
- Transit service disruptions
Awareness:
- Roadside signs
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Weather
- Tourism
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Statewide
- Transfer to Transit or other agencies (8)
- Blind (unattended) call transfer (13)
- Reciprocity in call transfers from 511 to other systems (17)
Colorado
Date Operational: October 1, 2004
Backdoor Number: 303-639-1111
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2) [Planned]
- Floodgates (4) [Planned]
Type of System Content:
- Roadway
- Transit [Planned]
- Car / van pool [Planned]
- Tourist
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
- Other
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion [Planned]
- Travel times [Planned]
Awareness:
- Roadside signs
- Use VMS (5)
Main Menu Selections:
- Traffic / Highway / Roads
- Weather
Connections to Other Systems and Services:
- Transfer to Transit or other agencies (8)
- Call transfer to other system (9)
Iowa
Date Operational: November 15, 2002
Backdoor Number: 800-288-1047
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
Type of System Content:
Type of Roads Covered:
- Interstate
- U.S. Routes
- State Routes (some)
- Other: Arterials in cities
Type of Data:
- Weather
- Construction
- Incidents
Awareness:
Main Menu Selections:
- Traffic / Highway / Roads
- Weather
- Other information: Statewide summary
Connections to Other Systems and Services:
Kansas
Date Operational: January 2004
Backdoor Number: 866-511-KDOT
User Interface – Commands (1):
UserInterface – Messages:
- Text-to-Speech (2) [Planned]
- Concatenated (3)
- Floodgates (4)
Type of System Content:
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
- Other: Kansas Turnpike
Type of Data:
- Weather
- Road Conditions
- Construction
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
- Other: Promos, displays, events, print and
Main Menu Selections:
- Traffic / Highway / Roads
- Weather
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Nebraska – shared application, no call transfer
- Application sharing with other systems (10)
Kentucky
Date Operational: November 26, 2002
Backdoor Number: 866-737-3767
User Interface – Commands (1):
User Interface – Messages:
Type of System Content:
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
Type of Data:
- Weather
- Road Conditions (severe)
- Construction
- Incidents
Awareness:
- Roadside signs
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Tourism
- Other information: Statewide summary, regional summary
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Virginia and numbers given for Ohio and West Virginia
- Trombone call transfer (uses two ports on main system) (15)
- Reciprocity in call transfers from 511to other systems (17)
Maine
Date Operational: May 2003
Backdoor Number: 866-282-7578
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
- Floodgates (4) [Planned]
Type of System Content:
- Roadway
- Transit
- Ferries
- Tourist
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
- Other: Maine Turnpike
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
- Travel times [Planned]
- Transit schedules [Planned]
- Transit real time arrivals [Planned]
Awareness:
- Roadside signs
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Ferries
- Weather
- Tourism
- Other information
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): New Hampshire, Vermont
- Transfer to Transit or other agencies (8)
- Call transfer to other system (9)
- Application sharing with other systems (10)
- Data transfer to other systems (11)
- Trombone call transfer (uses two ports on main system) (15)
Minnesota
Date Operational: July 1, 2002
Backdoor Number: 800-542-0220
User Interface – Commands (1):
User Interface – Messages:
Type of System Content:
- Roadway (and toll rates planned)
- Transit
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
- Travel times [Planned]
- Transit schedules (link to transit)
Awareness:
- Roadside signs
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Weather
- Other information: Statewide summary, regional summary, route reports, region reports, comment, help
Connections to Other Systems and Services:
- Transfer to Transit or other agencies (8)
- Blind (unattended) call transfer (13)
Montana
Date Operational: January 2003
Backdoor Number: 800-226-7623
User Interface – Commands (1):
User Interface – Messages:
- Concatenated (3)
- Floodgates (4)
Type of System Content:
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Road Conditions
- Construction
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
- Other
Main Menu Selections:
- Traffic / Highway / Roads
- Weather
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): North Dakota, South Dakota, Nebraska, Kansas
- Transfer to Transit or other agencies (8) [Planned]
- Call transfer to other system (9) [Planned]
- Application sharing with other systems (10)
- Data transfer to other systems (11) [Planned]
- Reciprocity in call transfers from 511to other systems (17)
Nebraska
Date Operational: October 1, 2001
Backdoor Number: 800-906-9069
User Interface – Commands (1):
User Interface – Messages:
- Concatenated (3)
- Floodgates (4)
Type of System Content:
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
- Other
Main Menu Selections:
- Traffic / Highway / Roads (Ask for highway number or area)
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Kansas, South Dakota
- Application sharing with other systems (10) (All Meridian States share)
- Data transfer to other systems (11) [Planned]
New Hampshire
Date Operational: May 2003
Backdoor Number: 866-282-7579
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
- Floodgates (4) [Planned]
Type of System Content:
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
- Other: New Hampshire Turnpikes
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
- Travel times [Planned]
- Transit schedules [Planned]
- Transit real time arrivals [Planned]
Awareness:
- Roadside signs
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Weather
- Tourism
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Maine, Vermont
- Transfer to Transit or other agencies (8)
North Carolina
Date Operational: August 2004
Backdoor Number: 877-511-INNC
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
- Floodgates (4)
Type of System Content:
- Roadway
- Transit
- Ferries
- Tourist
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Construction
- Incidents
- Congestion
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Ferries
- Tourism
- Other information
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Virginia
- Transfer to Transit or other agencies (8)
- Call transfer to other system (9)
- Attended call transfer (12)
- Call transfer and drop (14)
- Reciprocity in call transfers from 511to other systems (17) [Planned]
North Dakota
Date Operational: February 10, 2003
Backdoor Number: 866-696-3511
User Interface – Commands (1):
User Interface – Messages:
Type of System Content:
Type of Roads Covered:
- Interstate
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Road Conditions
- Construction
Awareness:
- Use VMS (5)
- 511 Web site (6)
Main Menu Selections:
- Other information: Route specific, regional summary, seasonal load restrictions
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): South Dakota, Montana, Minnesota
Oregon
Date Operational: December 2003
Backdoor Number: 800-715-7541
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
Type of System Content:
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type of Data:
- Road Conditions
- Construction
- Incidents
Awareness:
Main Menu Selections:
- Traffic / Highway / Roads
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Washington, California, Idaho
- Call transfer and drop (14)
- Reciprocity in call transfers from 511to other systems (17)
Orlando
Date Operational: June 24, 2002
Backdoor Number: 866-510-1930
User Interface – Commands (1):
User Interface – Messages:
Type of System Content:
Type of Roads Covered:
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
Awareness:
- Roadside signs
- Use VMS (5) (Only initial marketing)
Main Menu Selections:
- Traffic / Highway / Roads (on I-4 only)
- Transit [Planned]
Connections to Other Systems and Services:
Rhode Island
Date Operational: March 2005
Backdoor Number: 888-401-4511
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
- Floodgates (4) [Planned only for AMBER]
Type of System Content:
- Roadway
- Transit
- Ferries
- Tourist
- "Ports"
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes (some)
- Other: Some arterials
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
- Travel times
- Transit schedules
Awareness:
- Roadside signs
- 511 Web site (6)
- Other: HAR
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Weather
- Tourism
- Other information: City or town, or hold for Statewide reports
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Massachusetts (number given)
- Transfer to Transit or other agencies (8) (No transfers; numbers given)
- Application sharing with other systems (10)
Sacramento / Northern California
Date Operational: September 2, 2004
Backdoor Number: 877-511-TRIP
User Interface – Commands (1):
- Touchtone
- Voice [Planned]
User Interface – Messages:
Type of System Content:
- Roadway
- Transit
- Car / van pool
- Tourist [Planned]
Type of Roads Covered:
- Interstate
- U.S. Routes
- State Routes
- Other: Amtrak
Type of Data:
- Weather
- Road Conditions
- Incidents
- Transit schedules
- Transit fares
- Transit service disruptions
Awareness:
- Roadside signs
- 511 Web site (6)
- Other: Banners on poles
Main Menu Selections:
- Other information: All top level menu selections are by region
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Bay area, Oregon, Nevada
- Transfer to Transit or other agencies (8)
- Call transfer to other system (9)
- Attended call transfer (12)
- Call transfer and drop (14)
San Francisco Bay Area
Date Operational: May 2004
Backdoor Number: 866-736-7433
User
Interface – Commands (1):
User Interface – Messages:
- Concatenated (3)
- Floodgates (4)
Type of System Content:
- Roadway
- Transit
- Ferries
- Car / van pool
- "Ports"
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
- Other: Incident information is provided on all roadways; data and travel times
only on limited access
Type of Data:
- Construction
- Incidents
- Congestion
- Travel times
- Transit schedules
- Transit fares
- Transit service disruptions
- Transit real time arrivals [Planned]
Awareness:
- Roadside signs
- 511 Web site (6)
- Other: Light pole banners, print media, broadcast media
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Other information: Ridesharing, bicycling; other information is available from
the main menu as well: "Spare the Air" information as well as shortcuts to lower level menus and
popular transit agency menus
- Other States / systems [Planned]
Connections to Other Systems and Services:
- Which States or systems (7): Sacramento, Statewide
- Transfer to Transit or other agencies (8)
- Call transfer to other system (9) [Planned]
- Blind (unattended) call transfer (13)
South Dakota
Date Operational: November 2002
Backdoor Number: 866-697-3511
User Interface – Commands (1):
User Interface – Messages:
Type of System Content:
Type of Roads Covered:
- Interstate
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
Connections to Other Systems and Services:
- Which States or systems (7); Nebraska, North Dakota, Montana
- Application sharing with other systems (10)
Southeast Florida
Date Operational: July 2002
Backdoor Number: 866-914-3838
User Interface – Commands (1):
- Touchtone
- Voice [Planned]
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3) [Planned]
- Floodgates (4) [Planned]
Type of System Content:
- Roadway
- Transit [Planned]
- Car / van pool
- Tourist
- "Ports" [Planned]
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type
of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
- Travel times [Planned]
- Transit schedules [Planned]
- Transit fares [Planned]
- Transit service disruptions [Planned]
- Transit real time arrivals [Planned]
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit [Planned]
Connections to Other Systems and Services:
- Which States or systems (7) [Planned]
- Transfer to Transit or other agencies (8) [Planned]
- Call transfer to other system (9) [Planned]
- Application sharing with other systems (10) [Planned]
- Data transfer to other systems (11) [Planned]
- Attended call transfer (12) [Planned]
- Blind (unattended) call transfer (13) [Planned]
- Call transfer and drop (14) [Planned]
- Trombone call transfer (uses two ports on main system) (15) [Planned]
- Transfer cost along with call (16) [Planned]
- Reciprocity in call transfers from 511to other systems (17) [Planned]
Tampa
Date Operational: September 2004
Backdoor Number: 800-576-3886
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
- Floodgates (4)
Type of System Content:
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
- Travel times
- Transit service disruptions
Awareness:
- Roadside signs
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Tourism
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Orlando, Southeast Florida
- Call transfer to other system (9)
Utah
Date Operational: December 2001
Backdoor Number: 866-511-UTAH
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
- Floodgates (4)
Type of System Content:
- Roadway
- Transit
- Ferries
- Car / van pool
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
- Other: Urban arterials
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Transit schedules [Planned]
- Transit fares
- Transit service disruptions
- Transit real time arrivals [Planned]
Awareness:
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Ferries
Connections to Other Systems and Services:
- Transfer to Transit or other agencies (8)
- Blind (unattended) call transfer (13)
- Transfer cost along with call (16)
Vermont
Date Operational: May 2003
Backdoor Number: 800-429-7623
User Interface – Commands (1):
User Interface – Messages:
Type of System Content:
- Roadway
- Transit
- Ferries
- Tourist
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
- Other: Some local
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
- Transit schedules
- Transit fares
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
- Other
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Ferries
- Weather
- Tourism
- Other information
Connections to Other Systems and Services:
- Which States or systems (7): New Hampshire, Maine
- Transfer to Transit or other agencies (8)
- Attended call transfer (12)
Virginia
Date Operational: February 2005
Backdoor Number: 800-578-4111
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
- Floodgates (4)
Type of System Content:
- Roadway
- Transit
- Ferries [Planned]
- Tourist
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Transit service disruptions
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Weather
- Other information
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): North Carolina
- Transfer to Transit or other agencies (8)
- Call transfer to other system (9)
- Attended call transfer (12)
- Call transfer and drop (14)
- Transfer cost along with call (16)
- Reciprocity in call transfers from 511to other systems (17)
Washington State
Date Operational: July 2003
Backdoor Number: 866-548-6690
User Interface – Commands (1):
User Interface – Messages:
- Text-to-Speech (2)
- Concatenated (3)
- Floodgates (4)
Type of System Content:
Type of Roads Covered:
- Interstate
- Other Limited Access
- U.S. Routes
- State Routes
Type of Data:
- Weather
- Road Conditions
- Construction
- Incidents
- Congestion
Awareness:
- Roadside signs
- Use VMS (5)
- 511 Web site (6)
Main Menu Selections:
- Traffic / Highway / Roads
- Transit
- Ferries
- Other States / systems
Connections to Other Systems and Services:
- Which States or systems (7): Oregon
- Transfer to Transit or other agencies (8)
- Call transfer to other system (9)
- Application sharing with other systems (10)
- Data transfer to other systems (11) [Planned]
- Blind (unattended) call transfer (13)
- Trombone call transfer (uses two ports on main system) (15)
- Reciprocity in call transfers from 511to other systems (17)
Notes and definitions:
User Interface
1 - When a system has both command types,
touchtone is typically a backup interface command mode
2 - Text to Speech - uses software to convert
typed text into audible words
3 - Concatenated - the method of parsing
previously recorded words or phrases, pieced together to produce sentences.
4 - Floodgates may be used for various levels of information. These
include AMBER, Homeland Security and/or General Transportation Alerts
Awareness
5- VMS - variable message signs used for general awareness (I.e., peak
travel holidays, weekends, etc.) or incident management-related
6 - 511 web site - this can be a co-branded web site like, Virginia and
San Fran/Oakland, or a web site with much of the same information available on the phone system, like Commuterlink in Utah.
Connection to other Systems
7 - List States or 511 Systems to which your 511
system can transfer data or calls
8 - Call transfer to another agency
9 - Telephone Call is transferred to other
service/system by simple request from the caller
10 - Information (data) from multiple 511 systems
is shared in a single application, allowing callers to retrieve data from
multiple systems without a call transfer (and without the systems transferring
any data)
11 - Information (data) is transferred between 511
systems and thus must be re-transmitted periodically to remain current
12 - At call transfer, the system waits for the
call to connect before connecting the caller to the new system
13 - At call transfer, the system simply dials the
"transfer to" number and releases the port, regardless of whether the
call is answered at the other end.
14 - After the transfer is completed, the first
transferring system drops the call, releasing the port for new inbound callers.
15 - Call transfer is accomplished by connecting
two ports together, thus tying up both ports for the duration of the
transferred call
16 - On call transfer, the cost of the inbound
call is transferred to the new system along with the call coordinated by the
telecom provider for each system)
17 - 511 or other systems allow call transfers
between one another in both directions.
Return to Appendix E