Office of Operations
21st Century Operations Using 21st Century Technologies

Role of Transportation Management Centers in Emergency Operations Guidebook

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations (HOP)
1200 New Jersey Avenue, SE
Washington, DC 20590
www.ops.fhwa.dot.gov

Publication #: FHWA-HOP-12-050

United States Department of Transportation logo.

October 2012

Table of Contents

Executive Summary

1.0 Introduction and Overview

1.1 The Role of Emergency Operations in the TMC

1.2 The Role of TMCs in Emergency Operations Checklist

2.0 TMC Functions and Context for Emergency Operations

2.1 Relevance of TMC Functions to Emergency Operations Functions

2.2 TMC Preparedness Activities

2.3 TMC Preparedness Checklist

2.4 TMC Support of the Incident Command System

2.5 Support for Incident Command System Checklist

2.6 TMC Support of Emergency Operations

2.7 Support for Emergency Operations Checklist

2.8 Colocation of TMC and EOC

3.0 Pre-Event Activities – Planning, Training and Exercising, and Best Practices

3.1 Establish an Emergency Preparedness Working Group

3.2 Emergency Preparedness Working Group Checklist

3.3 Perform a Needs Assessment

3.4 Needs Assessment Checklist

3.5 Develop a TMC EOP and SOPs

3.6 Develop an Emergency Operations Plan

3.7 Emergency Operations Plan Checklist

3.8 Continuity of Operations Planning

3.9 COOP Planning Checklist

4.0 Response and Recovery

4.1 General TMC Roles in Response and Recovery

4.2 Response and Recovery Checklist

4.3 Traffic Incidents

4.4 Traffic and Large-Scale Incidents Checklist

4.5 Large-Scale Emergencies

4.6 Large-Scale Emergency Checklist

4.7 Large Planned Events and National Special Security Events

4.8 Large Planned Events Checklist

5.0 Postevent Activities

5.1 Recovery Actions

5.2 After-Action Assessments and Improvement Plans

5.3 Postevent Checklist

5.4 Maintain TMC Emergency Operations

5.5 Maintain Emergency Operations Checklist

A. Glossary

List of Tables

Table 3.1 Traffic Incident Management Stakeholders and Descriptions

Table 4.1 Operational Responsibilities Assumed by TMCs for Traffic Incidents

List of Figures

Figure 2.1 Information Exchange between Transportation Centers Emergency Centers and Fusion Centers

Figure 2.2 Highway Incidents Requiring Formal Use of ICS

Figure 2.3 Components of the NIMS Process

Figure 3.1 Concept of Operations Weather Event

Figure 3.2 DHS National Preparedness System

Figure 3.3 Evacuation Zones Houston-Galveston Area

Figure 3.4 TMC Emergencies Most Likely to Require COOP Activation

Figure 3.5 HSEEP Exercise Program Management Model

Figure 5.1 Activities in the Preparation, Response, and Recovery Phases

Figure 5.2 Indiana DOT Freeway Service Patrol Performance Measures

Fact Sheet

Role of Transportation Management Centers in Emergency Operations Guidebook Fact Sheet

Office of Operations