Major Issues in Performance Measurement
- Cost of data collection
- Assuring appropriate comparisons to other operations
- Data quality
- Data completeness
- Extrapolating from partial coverage
- Matching measures to their purposes
- Understanding extraneous influences in the data
- Conflicts with other measuring programs - which is "right"
- Timeliness of data for measures
- Use of measures in allocation of funding
- Liability for action (or lack thereof) based on measurement results
- Responsibility for measures for which there may be limited control
- Benchmarking and targets
- External factors
- Good multimodal measures
