Office of Operations
21st Century Operations Using 21st Century Technologies

Long Description: Implementation Activities Checklist - Step 3

Step 3. Establish Interagency Communication Service and Compatibility

Assessment: Equipment

If Assessments apply:

  • Evaluate use of radio channels/ frequencies, trunked radio systems, and/or cellular phones

Tips/Examples:

  • Cellular phones with a push-to-talk feature to provide a common channel during an event
  • One or more special talk channels may be established for use during the planned special event to allow only traffic management team personnel to be on the air

Assessment: Protocol

If Assessments apply:

  • Determine how agencies and specific traffic management team personnel will communicate with each other in the field and what channels will be used

Tips/Examples:

  • Direct communication between team personnel versus indirect communications via agency dispatch

Assessment: Information

If Assessments apply:

  • Consider what information should be shared by traffic management team personnel and the method for information exchange

Tips/Examples:

  • Information not shared with others who are affected could lead to difficulties managing traffic and cause mistrust among participating stakeholders
  • Use of clear language protocols (commonly understood words and phrases instead of codes) on multi-agency frequencies

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